Piano
Sadig Mehraliyev
Dep.Head Of Airline Digital And Innovations Department, CTO
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Multi-tasking Team Leader well-known for executing successful, new [Type] initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Head of Airline IT, Team Leader
Azerbaijan Airlines
Baku
02.2000 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
- Increased new capacity and technology bases to bring more [Type] services.
Education
High School Diploma -
Technical University
Azerbaijan, Baku 09.1989 - 06.1994
Certificated - Ancillary Revenue Strategies
IATA Training And Development Institute
04.2001 -
Certified - Dynamic Pricing And Revenue Management
IATA Training And Development Institute
04.2001 -
Certified - E-retail Engine
AMADEUS
Nice, France 04.2001 -
Certified - Amadeus Inventory, LSS, Ticketing , Office And Etc
AMADEUS
Nice, France 04.2001 -
Certified - SITA Departure Control Systems, World Tracer, PSS
SITA
04.2001 -
Intended - Maintaining And Managing Microsoft Windows Server
Microsoft
04.2001 -
Skills
Performance improvement
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Designed and launched the [Project Name] Project, resulting in a [Number]% increase in market share for the company.
- Reduced department operating costs by [Number]% in [Number] months.
- Increased company revenue by $[Amount] by negotiating [Deal description].
- Saved the company $[Amount] over [Number] years by implementing a successful productivity improvement plan.
Interests
Timeline
Certificated - Ancillary Revenue Strategies
IATA Training And Development Institute
04.2001 -
Certified - Dynamic Pricing And Revenue Management
IATA Training And Development Institute
04.2001 -
Certified - E-retail Engine
AMADEUS
04.2001 -
Certified - Amadeus Inventory, LSS, Ticketing , Office And Etc
AMADEUS
04.2001 -
Certified - SITA Departure Control Systems, World Tracer, PSS
SITA
04.2001 -
Intended - Maintaining And Managing Microsoft Windows Server
Microsoft
04.2001 -
Head of Airline IT, Team Leader
Azerbaijan Airlines
02.2000 - Current
High School Diploma -
Technical University
09.1989 - 06.1994
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