Sadiq Mammadov

• Ensure the coordinated work of departments, creation of marketing and sales strategy, and analyzing the general reports of the company.
  Led negotiations with vendors and suppliers, securing favorable terms.
  Implemented company policies and legal guidelines.
  Built key stakeholder relationships to facilitate business growth.
  Managed business operations, financial performance, and investments of the company.
  Allocated resources to teams and projects based on need, performance, and availability.
  Established and monitored key performance indicators, gauging organizational success.
  Evaluated market trends and competitor activities, informing strategic decision-making.
  Reviewed reports from subordinate management to identify areas of opportunity.
  Navigated regulatory landscapes, maintaining legal compliance and risk mitigation.

• • Organizing teamwork in close cooperation with the teams of both hotels to maintain a high level of service quality and ensure customer satisfaction, and to control the joint activity of departments.
  • Checking daily reports.
  Directing teams to continuous development.
  To participate directly in the formation of sales and marketing strategies of hotels.
  To participate in the escort of the VIP category guest.
  Strategized cross-promotions with new and existing partners to expand sales and marketing opportunities.
  Established budgets for program activities and controlled expenditure to meet targets.
  Managed team of 135 staff, driving performance with motivational strategies to exceed sales targets.

• • Organization of teamwork to maintain a high level of service quality and ensure customer satisfaction.
  • To control the joint activity of departments.
  • Checking daily reports.
  • Managing processes from guest reservations to check-out.
  Handled guest complaints to protect brand reputation.
  Directed 25 staff schedules and rosters, optimizing workforce efficiency.
  Handled customer complaints calmly and professionally to maintain hotel reputation.
  Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
  Enforced health and safety procedures to prioritize staff and customer wellbeing.
  Recruited high-performing hospitality staff, onboarding with appropriate training.
  Maximized occupancy rates by optimizing reservation and housekeeping processes.
  Met health and safety guidelines to maintain compliant working environments.
  Developed and implemented hotel-wide policies and procedures to increase revenue.
  Directed bar, restaurant, and room service activities to promote sales and guarantee customer satisfaction.
  Partnered with local entertainment and dining venues on mutual promotional strategies.
  Coordinated marketing initiatives, contributing to increased patronage and revenue.

Supervise front desk operations, ensuring high standards of customer service.
Oversee guest check-in and check-out processes, resolving any issues promptly.
Manage room inventory and ensure optimal occupancy levels.
Train, motivate, and evaluate front office staff to enhance performance.
Implement and maintain operational procedures and policies.
Develop and execute sales strategies to meet revenue targets.
Identify and pursue new business opportunities and partnerships.
Conduct market research to stay informed about competitors and trends.
Build and maintain relationships with clients, addressing their needs and preferences.
Prepare and analyze sales reports, providing insights for continuous improvement.

• Ensure that the front office team is well-prepared, adequately staffed, and meeting service standards. Updated office management on team's activities and progress at weekly meetings.
  • Assist in managing guest check-ins, check-outs, and inquiries.
  • Provide exceptional customer service to guests and assist with any guest issues or special requests.
  • Handle guest complaints or concerns, aiming for prompt and satisfactory resolutions.
  • Coordinate with other hotel departments to fulfill guest needs.
  Oversaw 18 front desk agents in providing smooth and efficient service in compliance with hotel brand standards.
  • Instructed employees in company policies and procedures, maximising compliance and
  consistency.
  • Resolved team conflicts and assisted with identified problems to maintain sense of
  teamwork.
  • Optimised team morale by executing effective performance management, reducing
  staff turnover by 60%.
  • Developed and implemented guest engagement programme that boosted customer loyalty by 70%

• Carried out active selling, from initial customer greeting.
  Resolved customer concerns promptly to maintain satisfaction.
  Built lasting relationships with clients through customer service interactions.
  Collected and processed payments.
  Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
  Used a consultative sales approach to understand and meet customer needs.
  Explained establishment policies to customers and offered advice on selections.

Ensure that the front office team is well-prepared, adequately staffed, and meeting service standards. Assist in managing guest check-ins, check-outs, and inquiries.
• Provide exceptional customer service to guests and assist with any guest issues or special requests.
• Handle guest complaints or concerns, aiming for prompt and satisfactory resolutions.
• Coordinate with other hotel departments to fulfill guest needs.
Ensured smooth and efficient running of shift, delivering daily shift briefings to advise team of special events or VIP guests.
Guaranteed guest comfort, ensuring cleanliness and neatness of the front desk, restaurant, and rooms.
Communicated policy changes and business priorities to streamline office team tasks.
Resolved team conflicts and assisted with identified problems to maintain a sense of teamwork.
Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
Coordinated work of 8 clerical team members to consistently meet office needs.