SAFURA AGALAROVA
Baku
Summary
Results-driven professional transitioning into IT Business Analysis, with 5+ years of leadership experience in large-scale retail operations (Inditex-Retail Group Azerbaijan). Strong background in process optimization, stakeholder management, data-driven decision making and business requirements analysis. Proven ability to bridge business needs with operational and technical solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Retail Group Azerbaijan-INDITEX (Oysho)
Baku
11.2021 - Current
- Led end-to-end store operations high volume Inditex brand, managing cross-functional teams and complex business processes .
- Analyzed sales performance , KPIs and operational data to identify inefficiencies and drive continuous improvement .
- Planned and controlled store workflows to meet targets and business goals.
- Translated business needs into clear operational requirements .
- Analyzed customer behavior and sales trends to optimize store offerings and workflows.
- Delivered regular analytical reports to management, supporting strategic and operational decision-making.
- Trained and mentored team leads, improving performance tracking and accountability.
Cabin Crew Member
International Airport-AZAL
Baku
01.2020 - 11.2021
- Ensured strict compliance with safety, security and operational procedures in a highly regulated environment
- managed diverse customer needs and resolved issues under time pressure and dynamic conditions
- Demonstrated strong situational awareness, risk assessment and decision-making skill
Visual Merchandiser
Retail Group Azerbaijan-INDITEX (Zara)
Baku
11.2012 - 01.2020
- Developed and executed visual merchandising strategies based on sales data, product performance, and customer behavior
- Monitored KPIs related to visual effectiveness and provided optimization recommendations based on analytical insights
- Collaborated with store management to gather business requirements and translate them into visual and operational solutions
Education
IT Business Analytics
IDTech Academy
Baku01-2026
EXCEL
Elmim
Baku01-2026
Bachelor of Arts - Regional Studies (Western Europe)
Western Caspian University
Baku06-2017
Skills
- Agile Manifesto
- Project Lifecycle Management
- Stakeholder Analysis
- GAP Analysis & Business Requirement Gathering
- API Dacumentation
- API Testing
- Postman / Swagger
- BPMN / UML Diagrams
- Oracle SQL
- Excel
- Flowchart design
- ER Diagrams
- Scrum / Kanban
Languages
English
Upper Intermediate (B2)
B2
Russian
Upper Intermediate (B2)
B2
Certification
Safavy_org : Strong leadership abilities , Organizational and planning skills, Soft skills, Team management.
Timeline
Store Manager
Retail Group Azerbaijan-INDITEX (Oysho)
11.2021 - Current
Cabin Crew Member
International Airport-AZAL
01.2020 - 11.2021
Visual Merchandiser
Retail Group Azerbaijan-INDITEX (Zara)
11.2012 - 01.2020
IT Business Analytics
IDTech Academy
EXCEL
Elmim
Bachelor of Arts - Regional Studies (Western Europe)
Western Caspian University