Sahar Hamidova
Baku
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Front Office Manager
InterContinental Baku
10.2022 - Current
- Balance daily cash transactions, accurately maintaining financial records for the front office department.
- Ensured accurate billing procedures were followed consistently by front desk staff members.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
Front Office Supervisor
Intercontinental Baku
10.2022 - 04.2024
Guest Service Agent
İnterContinental Baku
11.2021 - 10.2022
AYS Agent
InterContinental Baku
(Pre-opening)
04.2021 - 10.2021
Royal Service Agent (Internship Program)
Fairmont Baku
Fairmont Baku Hotel,Front Office Department
06.2019 - 09.2019
Education
MBA - General Master of Business Administration
Azerbaijan State University of Economics
Baku,Azerbaijan (Enrolled In 2024) -PresentTourism And Hospitality Faculty
Tourism And Management University
Baku,Azerbaijan 09/2017 - 07/2021Skills
- MS Office
- Time Management
- Responsibility
- Team Work
- Communication
- Attention to Detail
Languages
Azerbaijani, Russian
Native language
English
Advanced
C1
Turkish
Upper intermediate
B2
Certification
- Employee of the year (01/2023 - 01/2023)
InterContinental Baku - Certificate of the successful completion of the Internship
Program at Fairmont Baku, Front Office Department - Certificate from volunteering in STIS(Gabala)
- Certificate from volunteering in SAMMIT
Interests
- Jogging
- Books
- Ceramics Pottery
- Badminton
Timeline
Assistant Front Office Manager
InterContinental Baku
10.2022 - Current
Front Office Supervisor
Intercontinental Baku
10.2022 - 04.2024
Guest Service Agent
İnterContinental Baku
11.2021 - 10.2022
AYS Agent
InterContinental Baku
04.2021 - 10.2021
Royal Service Agent (Internship Program)
Fairmont Baku
06.2019 - 09.2019
MBA - General Master of Business Administration
Azerbaijan State University of Economics
Tourism And Hospitality Faculty
Tourism And Management University