Sahil Farajov
Baku,BA
Summary
Motivated IT Support Specialist with a strong interest in computers and technology, adept at analyzing technical problems, finding effective solutions, and providing user assistance. Combines practical experience from small businesses and corporate environments with self-driven learning to offer a hands-on approach, strong problem-solving skills, and adaptability. Eager to leverage expertise in network troubleshooting, remote user support, and operating system administration to contribute to a dynamic IT team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technician
International Company
Baku
01.2025 - Current
IT Support Specialist
Freelance
Baku
01.2020 - Current
IT Support / Computer & Network Service
EBRD
Baku
01.2024 - 01.2025
- Resolved technical issues, minimizing downtime and enhancing user satisfaction through effective troubleshooting and prompt issue resolution.
- Engaged with users and clients to assess needs, providing customized solutions and delivering IT support services that improved satisfaction and maintained reliable operations.
- Configured systems and network devices to improve performance and stability, ensuring reliable connectivity and enhancing user experience.
- Resolved server-related malfunctions and conducted system analysis to eliminate malfunctions, restoring operational functionality and increasing overall reliability and performance.
- Reconstructed and tested network lines, inspected internal networks, and configured local network devices for optimal performance, ensuring service quality and efficient collaboration.
- Replaced office equipment and configured office hardware for end users, enhancing overall performance and ensuring seamless functionality for daily operations.
- Resolved user interface and usability technical issues, enhancing user experience and satisfaction.
- Oversaw user access to shared network resources, facilitating collaboration among team members.
Education
Network Cabling - CCNA R&S: Connecting Networks and Security, Windows Server, Linux, Python, C++, SQL / MySQL
STEP IT Academy
05.2021
Computer Networks and Computing Technology Repair and Service -
Baku College of Management And Technology
05.2019
Skills
- IT Support / Helpdesk
- Hardware & Software Troubleshooting
- Windows 7/10/Server
- Linux OS
- VMware / ESXi (Virtualization)
- Active Directory
- Network basics (routing, switching)
- MS Office
- OSI Model (Layer 1–7)
- TCP/IP
- DNS
- DHCP
- Switching and Routing Fundamentals
- Network troubleshooting
- Remote user support
- Operating Systems
- Android
- MacOS
- IOS
- VPN
- SLA
- Attention to Detail
- Troubleshooting
- Problem solving
Certification
- Cisco Networking Academy – IT Essentials: PC Hardware and Software
- CCNA R&S: Connecting Networks and Security
- International English Test – B1 Intermediate, Certificate ID: 73614A42C6-73614A42CB-73614A1A91
Personal Information
Current Residence
Nizami district , Baku, Azerbaijan
Additional Information
Driving license: B, C
Military status: completed
Languages
English
Intermediate (B1)
Turkish
Advanced (C1)
Timeline
IT Technician
International Company
01.2025 - Current
IT Support / Computer & Network Service
EBRD
01.2024 - 01.2025
IT Support Specialist
Freelance
01.2020 - Current
Network Cabling - CCNA R&S: Connecting Networks and Security, Windows Server, Linux, Python, C++, SQL / MySQL
STEP IT Academy
Computer Networks and Computing Technology Repair and Service -
Baku College of Management And Technology