Sahila Taghiyeva
Baku,Azerbaijan
Summary
Motivated and people-oriented Customer Service Specialist with strong communication and problem-solving skills. Experienced in managing customer needs, resolving issues efficiently, and maintaining high service standards in fast-paced environments. Skilled in emotional intelligence, time management, and delivering positive customer experiences. Eager to continue growing within dynamic and service-focused organizations.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Asan Service
, Azerbaijan
01.2023 - Current
- Assisting citizens in accessing government services efficiently and professionally
- Providing clear guidance on service procedures and documentation
- Managing large volumes of customer inquiries in a fast-paced environment
- Ensuring high customer satisfaction and problem resolution
- Supporting operational processes to maintain service quality and transparency
- Azerbaijan Service and Assessment Network
Sales Manager / Customer Service Specialist
Best Brands Group
01.2022 - 01.2023
- Managed client relationships and ensured customer satisfaction
- Provided product information and guided customers during purchasing decisions
- Handled sales operations, invoicing, and order tracking
- Communicated with clients to understand needs and offer tailored solutions
- Worked collaboratively with the sales team to meet targets
Education
Bachelor's Degree - State and Public Relations
Baku State University
Baku, AzerbaijanSkills
- Communication
- Problem-Solving
- Emotional Intelligence
- Time Management
- MS Office
- Word
- PowerPoint
Languages
English
Intermediate
B1
Russian
Upper Intermediate
B2
Turkish
Advanced
C1
French
Elementary
A2
Timeline
Customer Service Specialist
Asan Service
01.2023 - Current
Sales Manager / Customer Service Specialist
Best Brands Group
01.2022 - 01.2023
Bachelor's Degree - State and Public Relations
Baku State University