Sahrina Castillo
Phoenix
Summary
Motivated professional with experience in the food service industry, known for strong problem-solving and clear communication skills. Committed to delivering excellent customer experiences and fostering a positive work environment through effective collaboration and multitasking.
Overview
2
2
years of professional experience
Work History
Crew Member
Sonics Drive In
02.2026 - Current
- Provided exceptional customer service in fast-paced environment, enhancing overall guest satisfaction.
- Operated kitchen equipment and tools safely while adhering to health and safety regulations.
- Supported team by efficiently preparing menu items during peak hours, ensuring timely service delivery.
- Maintained cleanliness and organization of workstations, contributing to a hygienic dining experience.
- Assisted in training new crew members on standard operating procedures and company policies.
- Collaborated with team members to streamline order processing, improving workflow efficiency.
- Engaged with customers to take orders accurately, fostering positive interactions and repeat business.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Crew Member
McDonald's
01.2024 - 01.2026
- Monitored inventory levels, informing management of shortages to ensure continuous operations.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Supported training of new crew members, leading to more efficient onboarding process.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Increased customer satisfaction with prompt and accurate order taking.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
High School Diploma -
Arizona Preparatory Academy
Phoenix, AZ06-2026
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Flexible schedule
- Attention to detail
- Safety awareness
Timeline
Crew Member
Sonics Drive In
02.2026 - Current
Crew Member
McDonald's
01.2024 - 01.2026
High School Diploma -
Arizona Preparatory Academy