Salena Lonnie
Tolleson
Summary
Experienced in customer support with exceptional communication and problem-solving skills that enhance customer satisfaction. Works collaboratively within a team and adapts to changing circumstances for positive outcomes. Recognized for commitment to self-improvement and professional growth. Strives to excel within the company. Proficient in conflict resolution, empathy, and time management. Dedicated to providing exceptional service and meeting customer needs effectively.
Overview
4
4
years of professional experience
Work History
Warehouse Associate
Amazon
10.2022 - Current
- Load and scan packages to designated area.
- Transport packages using pallet jacks.
- Open and close container carts.
Customer Care Representative
Carvana
06.2021 - 09.2022
- Reviewed and approved documentation.
- Assist customers with selling their vehicles.
- Scheduled customer appointments.
- De-escalated customer issues.
Education
High School Diploma -
Tolleson Union High School
05-2017
Skills
- Quick and eager learner
- Self motivated
- Detail oriented
- Proficient typing skills
- Empathy
- Clear verbal communication
- Effective in team-based settings
Education and Training
other
References
- Pedro Galindo | co-worker | (602) 785-0143
- Niki Tilzer | Former co-worker | (909) 530-5262
- Samantha Gutierrez | Former co-worker | (480) 678-7512
Timeline
Warehouse Associate
Amazon
10.2022 - Current
Customer Care Representative
Carvana
06.2021 - 09.2022
High School Diploma -
Tolleson Union High School
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