Sally Sanchez
Surprise
Summary
Dynamic Patient Service Specialist with proven expertise at SimonMed Imaging in optimizing clinic workflow and enhancing patient satisfaction. Skilled in appointment scheduling and HIPAA compliance, I excel in problem-solving and team collaboration, ensuring efficient operations and a welcoming environment. Committed to maintaining patient confidentiality while delivering exceptional customer service.
Overview
3
3
years of professional experience
Work History
Patient Service Specialist
SimonMed Imaging
06.2024 - Current
- Coordinated patient scheduling and managed appointment confirmations to optimize clinic workflow.
- Responded to patient inquiries, providing accurate information regarding services and procedures.
- Assisted in insurance verification and pre-authorization processes to ensure smooth patient visits.
- Maintained electronic health records, ensuring data accuracy and compliance with regulations.
- Trained new team members on office protocols and customer service standards to improve efficiency.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
Supervisor
Jack in the Box
12.2022 - 12.2023
- Assisted team in daily operations, ensuring adherence to safety protocols and standards.
- Supported staff training initiatives, promoting a culture of learning and development.
- Collaborated with team members to streamline workflow processes for increased efficiency.
- Maintained accurate inventory records using organizational tools and software systems.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
High School Diploma -
Dysart Highscool
El Mirage, AZSkills
- Appointment scheduling
- Patient confidentiality
- Healthcare systems
- Medical terminology
- HIPAA compliance
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- Money handling
- Patient check-in
- Phone and email etiquette
- Flexible schedule
- Policy understanding
Timeline
Patient Service Specialist
SimonMed Imaging
06.2024 - Current
Supervisor
Jack in the Box
12.2022 - 12.2023
High School Diploma -
Dysart Highscool
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