Salma Galvez
Somerton
Summary
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Yuma Regional Medical Center
01.2021 - 12.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
Merchandise Pickup Associate
Walmart
05.2016 - 01.2020
- Enhanced customer satisfaction by efficiently processing merchandise pickup orders.
- Prioritized safety in all aspects of work, adhering to company guidelines while handling heavy or fragile items.
- Assisted in inventory management, ensuring accurate stock levels for pickup items.
- Exhibited flexibility in scheduling availability, contributing positively towards team cohesion and workload sharing.
- Utilized store software systems to accurately track and manage merchandise pickup orders.
Education
Kofa High School
Yuma, AZ05.2016
Skills
- Customer service
- Insurance verification
- Patient registration
- Medical terminology
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Access Representative
Yuma Regional Medical Center
01.2021 - 12.2022
Merchandise Pickup Associate
Walmart
05.2016 - 01.2020
Kofa High School
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