Salman Salmanov
Baku
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Friendly Operator with 3 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities.
Overview
2
2
years of professional experience
Work History
Call Center Operator
Kapital Bank
Baku
10.2020 - Current
- Responded to customer requests for products, services and company information.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Solution and Investigation Customer's Requets
Kapital Bank
Baku
01.2022 - 03.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Finance
UNEC
Baku06.2018
Skills
- Customer Service and Assistance
- Responding to Difficult Customers
- Customer Account Management
- Effective Customer Communication
- Establishing and Maintaining Customer Relationships
Languages
Azerbaijani
Native language
Russian
Proficient
C2
English
Beginner
A1
Timeline
Solution and Investigation Customer's Requets
Kapital Bank
01.2022 - 03.2022
Call Center Operator
Kapital Bank
10.2020 - Current
Bachelor of Science - Finance
UNEC
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