Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Football, Computer work, Music Producer
Languages
Timeline
OfficeManager
Salman Seyidov

Salman Seyidov

Summary

SMM Specialist and Call Center Team Lead with proven expertise in management and exceptional teamwork abilities. Elevated brand presence for Avera Service through strategic content and targeted campaigns, enhancing user base significantly. Excelled in customer service at Positive Call Center Solutions, driving satisfaction through innovative support and product knowledge. Native in English, Azerbaijani, and Turkish, adept at leveraging industry trends for strategic advantage.

Dynamic Social Media Marketer experienced in online marketing and strategic content planning. Over a year of marketing experience through social media platforms.

Overview

1
1
year of professional experience
2
2
Certification

Work History

SMM Specialist

Avera Service
08.2024 - Current
  • Strategized and developed video content for client's website and social media publications.
  • Collaborated with sales, product management, and web development teams to create specific marketing campaigns across multiple platforms.
  • Trafficked advertisements to target audience using specific algorithms for focused exposure.
  • Increased user base by promoting brand awareness and launching key marketing efforts.
  • Tracked key performance indicators to measure success of campaigns.
  • Tracked key metrics and developed spreadsheets and data models.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.

Call Center Team Lead

Positive Call Center Solutions, Turkish Airlines
03.2024 - 08.2024
  • Generated reports detailing metrics such as call times and satisfaction ratings.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services, and company information.
  • Oversaw team of 12 agents focused on [any] calls.
  • Responded to team support questions quickly to maintain call center efficiency.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Master's Degree - E-commerce

Azerbaijan State University of Economics, Sabah GR
Baku, Azerbaijan
07-2026

Bachelor's Degree - Business Administration And Management

Azerbaijan State University of Economics
Baku,Azerbaijan
09-2024

Skills

  • Campaign management
  • Event promotion
  • SEO
  • Native English
  • Native Azerbaijani
  • Native Turkish
  • Industry trends
  • Teamwork

Accomplishments

  • Supervised team of 12 staff members
  • Ran an Advertisement campaign
  • PR relations meeting

Certification

  • The Banks Association of Türkiye certification for Financial Mathematics
  • Completed The Virtual Education programme of Azerbaijan for Banking

Football, Computer work, Music Producer

I used to be a professional football player for Borrusia Dortmund U13 and Azerbaijan National Team U14, Did freelance work for 2 years while doing my Bachelor's degree. Also Understand Computer Hardware and Software. Have been working on producing music for Artists like Lil bubblegum, letoa, Tvlormade etc.

Languages

Azerbaijani, English, Turkish
Native language
Russian
Elementary
A2
English
Proficient
C2
Turkish
Advanced
C1

Timeline

SMM Specialist

Avera Service
08.2024 - Current

Call Center Team Lead

Positive Call Center Solutions, Turkish Airlines
03.2024 - 08.2024

Master's Degree - E-commerce

Azerbaijan State University of Economics, Sabah GR

Bachelor's Degree - Business Administration And Management

Azerbaijan State University of Economics

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Salman Seyidov