Salvador Navarro
Flagstaff
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service and conflict resolution able to foster positive relationships, educate clients on options, and maintain composure in high-pressure situations. Skilled in cash handling and adept at training and leading teams to achieve operational excellence.
Overview
8
8
years of professional experience
Work History
Cashier
Little America
06.2024 - Current
- Assisted in determining customer requirements.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed financial dealings accurately, ensuring uninterrupted register functionality.
Debt Collector
Calvary Portfolio Services
04.2021 - 12.2023
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Correctional Officer
Arizona Department of Corrections
10.2019 - 03.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Shift Leader
Pizza Hut
01.2017 - 06.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Rialto High School
Rialto, CA06.2017
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Cashier
Little America
06.2024 - Current
Debt Collector
Calvary Portfolio Services
04.2021 - 12.2023
Correctional Officer
Arizona Department of Corrections
10.2019 - 03.2021
Shift Leader
Pizza Hut
01.2017 - 06.2019
High School Diploma -
Rialto High School
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