Salvador Ramirez Reynoso
Phoenix
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to work independently while rapidly acquiring new skills. Demonstrates exceptional interpersonal skills and a track record of fostering strong relationships with clients and team members. Committed to supporting team success and achieving positive results.
Overview
7
7
years of professional experience
Work History
Account Specialist II
WePay QuickAccept
11.2024 - Current
- Assisted merchants set up their QuickAccept accounts and troubleshoot any onboarding errors.
- Handled technical issues with terminals and card readers
- De-escalate risk situations when funds are held
- Contributed in Peer-to-Peer assistance when colleagues had questions
- Assisted with new hire training by having peers do side-by-sides with me
Auto Customer Service Specialist I – Auto Loans (Bilingual)
Chase
06.2022 - 10.2024
- Answering general questions regarding Auto Loan Accounts
- Online/Mobile App Navigation
- Assisting with Loan payments
- Help customer with Lien Releases and Title Inquiries
- Multiple computer program navigation while interacting with customers daily
- Build Customer loyalty by handling complaints and problems in a respectful and effective way
- Answered all calls in a professional manner by utilizing Chase and Private label script
Retail/Credit Card Customer Service Specialist II (Bilingual)
Chase
06.2019 - 05.2022
- Telephone banker
- Multiple computer program navigation while interacting with customers daily
- Customer transactions review
- Taking payments
- Educating customer with online benefits as well as general account servicing
- Account maintenance/updates
- Resolve problems and discrepancies concerning customers’ accounts
Education
Arizona Institute Of Dental assisting -
Arizona Institute Of Dental Assisting
Chandler, AZ01-2017
Ombudsman High School -
Ombudsman High School
Phoenix, AZ01-2008
Skills
- Account management
- Payment processing
- Technical troubleshooting
- Software navigation
- Risk assessment
- Customer relationship management
- Complaint resolution
- Conflict de-escalation
- Attention to detail
- Point-of-sale system
- Client engagement
- Multitasking Abilities
- Customer satisfaction
- Account servicing
- Problem-solving aptitude
- Client acquisition
- Sales demonstration
- Teamwork and collaboration
- Self motivation
Personal Qualities
- Bilingual Spanish/English.
- Team player.
- Results oriented.
- Interpersonal skills.
- Adaptability.
- Self-motivation, creativity, and decision making skills.
Qualifications Summary
- Expertise in inbound/outbound call center environment.
- Building Customer Relationships.
- Efficiently handle escalated customer concerns and inquiries.
- Meeting and exceeding goals in AHT & CSAT (Customer Surveys).
- Virtual Banker Pilot Participant.
- Subject Matter Expert (SME).
Languages
English
Professional
Spanish
Professional
Affiliations
- Adelante Member
Timeline
Account Specialist II
WePay QuickAccept
11.2024 - Current
Auto Customer Service Specialist I – Auto Loans (Bilingual)
Chase
06.2022 - 10.2024
Retail/Credit Card Customer Service Specialist II (Bilingual)
Chase
06.2019 - 05.2022
Arizona Institute Of Dental assisting -
Arizona Institute Of Dental Assisting
Ombudsman High School -
Ombudsman High School