Salwa Sultan
Senior Administrator
Al Ain City
Summary
A results-driven administrative professional with extensive experience in managing complex office environments and enhancing operational efficiency. Known for strong team collaboration and reliability, adapting seamlessly to changing needs. Proficient in resource management and strategic planning.
Offering solid foundation in organizational and communication abilities, eager to learn and develop within administrative field. Contributes ability to adapt quickly and effectively to new systems and procedures, ensuring seamless office operations. Ready to use and develop problem-solving and multitasking skills in ( Administrator) role.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Senior Administrator
United Arab Emirates University
Al Ain
05.2013 - Current
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in increased productivity.
- Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
- Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction.
- Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Organized office space optimally to maintain a professional and efficient working environment for all employees.
- Responded to, researched and resolved issues from internal staff, external departments and customers.
- Coordinated large-scale events and conferences, ensuring smooth execution and positive experiences for attendees.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across the organization.
- Implemented advanced data management systems that improved data accuracy and accessibility while reducing manual workloads.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Organize conferences .
Customer Service Agent
Etihad Airways
Al Ain
05.2011 - 05.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Streamlined communication processes for improved information exchange between customers and team members.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Sought ways to improve processes and services provided.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Identified and resolved discrepancies and errors in customer accounts.
Agent
Al Ain Municipality
Al Ain
06.2007 - 08.2007
- Renew commercial License.
- Delivering the authorization to Customer.
- Perform Other required tasks
Education
Bachelor of Business Administration - Business Management
United Arab Emirates Univirsity
UAE 04.2001 -
Skills
- Office management and Document management
- Process improvements and Process updates
- Meeting facilitation
- Systems management and Staff management
- Office leadership and Mail handling
- Customer service and Problem-solving
- Team collaboration and Team building and leadership
- Administrative support and Business administration
- Computer skills
References
Mohammed Amhi Homed Al Mansoori
Manager of customer service – commercial license department
(Al Ain Municipality)
Phone: +971506113177
Email: Mohammed.almansori@am.ac
Samia Barj
Manager of Alain contact center
Phone:+97125113522 Mob:+971 506124639
Email: SBarj@etiha.ae
Prof .Khaled Amiri Chair of Biology Department
Director of Khalifa Center , UAEU
Phone: 0506248523
Email: k.amiri@uaeu.ac.ae
Timeline
Senior Administrator
United Arab Emirates University
05.2013 - Current
Customer Service Agent
Etihad Airways
05.2011 - 05.2013
Agent
Al Ain Municipality
06.2007 - 08.2007
Bachelor of Business Administration - Business Management
United Arab Emirates Univirsity
04.2001 -
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