Summary
Overview
Work History
Education
Skills
References
Affiliations
Accomplishments
Languages
Websites
Timeline
Generic
Sama Aliyeva

Sama Aliyeva

Baku,BA

Summary

Excellent interpersonal skills and highly creative nature. Results-driven Sales and Marketing Manager known for high productivity and efficient task completion. Possess specialized skills in strategic planning, customer relationship management, and market analysis. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and innovative solutions in fast-paced environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.Building long-lasting customer relationships to enhance satisfaction, loyalty, and brand advocacy.

Overview

8
8
years of professional experience

Work History

Sales and Marketing Manager

Times Consulting
Baku
12.2024 - Current
  • Identified areas of improvement in the sales process and developed action plans accordingly.
  • Coordinated with marketing team to create effective campaigns for products or services.
  • Developed partnerships with external organizations for joint promotions or collaborations.
  • Developed and implemented effective sales strategies to increase market share.
  • Collaborated with product development teams to create new products that meet customer demands.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Responded promptly to all incoming calls, emails, letters, or other communications from customers.
  • Developed and implemented customer service policies and procedures to ensure high quality customer experience.
  • Managed daily interactions with clients to ensure satisfaction and loyalty.

Relationship Manager

PASHA Bank
06.2021 - 12.2024
  • Company Overview: PRIVATE BANKING
  • Created powerful sale strategies resulting in an increase of sales
  • Maintained contact with clients from beginning of a sale to after closing, providing updates, follow-through, and consultations as needed
  • Worked with high level customers, Represented client's best interests during purchase and sale negotiations
  • Consulted with clients on wealth management strategies based on their goals
  • Attended meetings to discuss projects with clients, contractors, asset owners, and stockholders
  • Performed cold calls and showed available properties for sale and lease
  • PRIVATE BANKING

Customer support Specialist

PASHA Bank Baku
04.2020 - 06.2021
  • Helped to increase customer return rates by providing excellent customer service at all times
  • Brought forth excellent customer service skills and a committment to customer satisfaction
  • Utilized innovative thinking skills and the ability to problem-solve

Guest Service Representative

Sahil Hotel Baku
Baku
01.2020 - 06.2020
  • Processed payments from customers using POS system efficiently at end of meal transactions.
  • Answered guest questions related to pricing and food and beverage ingredients.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Updated system with order specifics and customer details, preferences, and billing information.

Telesales Representative

Azerconnect
04.2018 - 04.2020
  • Served as a friendly and helpful first point of contact in the Administration Office
  • Managed complex customer requests from contact to completion
  • Provided customers with top of the line service by working on an 'on call' basis for emergencies and repairs
  • Completed tasks per management's request in a timely manner
  • Worked to achieve high customer satisfaction rates by providing optimal customer service

Accreditation Team Member

Zhara Fest / Beat Group
06.2017 - 08.2018
  • Worked as a dedicated team member of this team
  • Responded to guest requests for special arrangements or services, such as transportation arrangements and reservations

Radio / TV presenter

Irali / ITV radio
11.2017 - 03.2018
  • Performed as a speaker, playing multiple songs, in radio plays

Accreditation TL

Islamic Solidarity Games
04.2017 - 06.2017
  • Brought forth excellent customer service skills and a committment to customer satisfaction

Education

Certificate - UX / UI Design, Agile, CX

Code Academy
05.2023

Bachelor's Degree - Business and Management

Azerbaijan State University of Economics
05.2018

Skills

  • Teamwork
  • Microsoft Excel
  • Ability to Multitask
  • Adaptability
  • Google Tools
  • Ul skills
  • Microsoft Power Point
  • Figma
  • Figjam
  • Notion
  • UX research
  • Communication
  • UX researc
  • Sales techniques
  • Business development
  • Complaint resolution

References

Rahim Asgarov, PASHA Bank (Head of Division),   +994 50 580 08 89

Ali Abdullayev Pasha Private Banking (Head of Division) +994 51 232 88 62

Affiliations

  • Petlover
  • Afro dances
  • Reading
  • Activities with team members
  • Cooking
  • Puzzles
  • Learn languages

Accomplishments

  • Chosen as "Employee of the Month" in August, delivering outstanding results based on customer satisfaction and becoming one of the top performers in the team.
  • Received thank-you notes and positive feedback from several clients, highlighting the high level of service I provided and the strong customer relationships I maintained.
  • During my time at Azerconnect, I was consistently ranked among the top 10 performers each month.

Languages

Azerbaijani
First Language
English
Advanced (C1)
C1
Russian
Proficient (C2)
C2
Turkish
Proficient (C2)
C2

Timeline

Sales and Marketing Manager

Times Consulting
12.2024 - Current

Relationship Manager

PASHA Bank
06.2021 - 12.2024

Customer support Specialist

PASHA Bank Baku
04.2020 - 06.2021

Guest Service Representative

Sahil Hotel Baku
01.2020 - 06.2020

Telesales Representative

Azerconnect
04.2018 - 04.2020

Radio / TV presenter

Irali / ITV radio
11.2017 - 03.2018

Accreditation Team Member

Zhara Fest / Beat Group
06.2017 - 08.2018

Accreditation TL

Islamic Solidarity Games
04.2017 - 06.2017

Certificate - UX / UI Design, Agile, CX

Code Academy

Bachelor's Degree - Business and Management

Azerbaijan State University of Economics

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Sama Aliyeva