Samantha Abuhmeidan
Phoenix
Summary
Dynamic server with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences through effective multitasking and sales expertise. Committed to maintaining high standards of cleanliness and organization while ensuring guest satisfaction in high-volume dining environments. Maintains focus and positive attitude in stressful situations and high-volume environments.
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Overview
8
8
years of professional experience
Work History
Server
Tulum Modern Mexican
Glendale, AZ
05.2023 - Current
- Delivered exceptional customer service by efficiently resolving guest inquiries and needs.
- Streamlined food and beverage order processing through effective use of POS system.
- Verified guest identification to ensure compliance with legal age requirements.
- Thrived in fast-paced environments while ensuring meticulous attention to detail in service delivery.
- Executed effective multitasking by overseeing multiple tables concurrently while ensuring high service quality.
- Delivered food and beverages efficiently while prioritizing customer satisfaction.
- Operated POS system to process orders, manage billing, and oversee complimentary item distribution.
- Resolved customer complaints and concerns with professionalism, ensuring swift resolutions.
- Ensured cleanliness and organization of dining areas to uphold hygiene standards.
- Enhanced sales performance through strategic upselling techniques and comprehensive knowledge of menu items, specials, and promotions.
- Clarified menu items and recommended suitable options to address food allergy concerns.
- Ensured compliance with local alcohol laws to uphold restaurant standards.
- Enhanced sales performance by recommending complementary items such as desserts and beverages based on customer selections.
- Leveraged extensive menu knowledge to provide tailored recommendations that elevated customer dining experiences.
- Navigated fast-paced environments to ensure timely order delivery during peak hours.
Server
Mariscos Cochorit
Phoenix, AZ
03.2020 - 05.2023
- Prepared restaurant environment by cleaning and stocking essential items
- Facilitated customer experience by welcoming guests and coordinating seating arrangements in a fast-paced environment.
- Facilitated guest introductions upon arrival to enhance their experience.
- Guided customers in selecting drinks and appetizers to complement their meals.
- Oversaw beverage preparation, crafting signature drinks such as margaritas, piña coladas, and micheladas to enhance customer experience.
- Guided customers in selecting meals by highlighting top-selling dishes and personal favorites to enhance dining experience.
- Maintained attentive oversight of table needs to enhance dining experience during food preparation.
- Oversaw multiple tables concurrently to enhance dining efficiency and customer satisfaction.
- Facilitated food service to tables, maintaining high standards of taste and presentation.
- Evaluated customer preferences for additional condiments to enhance dining experience.
- Enhanced customer satisfaction through timely responses to inquiries and personalized service solutions.
- Managed dining area maintenance to provide a welcoming and enjoyable atmosphere for guests.
- Facilitated attentive service in high-volume situations to enhance guest experience and maintain service quality.
- Managed cash transactions to maintain balanced daily financial reports and uphold financial integrity.
- Facilitated collaboration with kitchen staff to maintain prompt order delivery, supporting customer satisfaction goals.
- Oversaw alcohol intake among patrons to promote a safe environment and addressed inappropriate conduct proactively.
- Managed table bussing and resetting operations to ensure a tidy and organized dining environment.
- Executed side work responsibilities consistently between and after shifts.
Server
IHOP
Phoenix, AZ
02.2018 - 03.2020
- Facilitated customer introductions upon arrival, ensuring a warm and inviting atmosphere.
- Accurately recorded and communicated drink orders to ensure timely service.
- Achieved high customer satisfaction by delivering hot coffee and fountain drinks efficiently. Improved beverage service quality through attentive customer engagement.
- Facilitated customer satisfaction by providing tailored dish recommendations. Achieved seamless order processing through effective use of POS systems.
- Organized and executed the placement of ketchup, Cholula, Tabasco, salt, and pepper at each table to prepare for incoming food orders.
- Oversaw transportation of hot plates to dining areas, verifying correctness and flavor satisfaction for guests.
- Facilitated teamwork by proactively offering assistance to colleagues, ensuring all tables received exceptional service.
- Managed completion of side work assignments, ensuring adherence to quality standards and timelines.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders to customers.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Adapted to fast-paced environment while maintaining attention to detail in service delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Trevor G. Brown High School
Phoenix, AZSkills
- Fine dining
- Strong work ethic
- Attention to detail
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Sales expertise
- Multitasking
- Reliable and Responsible
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Server
Tulum Modern Mexican
05.2023 - Current
Server
Mariscos Cochorit
03.2020 - 05.2023
Server
IHOP
02.2018 - 03.2020
High School Diploma -
Trevor G. Brown High School