SAMANTHA AGUON
Avondale
Summary
Dynamic Driver Manager with a proven track record at F|staff, excelling in maximizing driver engagement and client relationships. Skilled in problem-solving and data entry, I effectively leverage technology to enhance operational efficiency. A dedicated team player, I consistently achieve and exceed performance goals while maintaining high standards of customer service.
Overview
15
15
years of professional experience
Work History
Driver Manager
F|staff
Avondale
08.2024 - Current
- Maximizes and supports the number of drivers working.
- Finds opportunities for our drivers by reaching out to companies that may need our services.
- Maintains relationships with clients to support their need for Class A CDL drivers, and inquiries.
- Organizes, directs, and oversees the schedules and assignments of Class A CDL drivers; identifies driver preferences and needs; and maintains appropriate relationships with drivers to support them.
- Maintains communication with drivers and carriers to ensure the expectations of all parties are met.
- Advises carriers and drivers on the proper utilization of technology to maximize process efficiency.
- Advises drivers and carriers of ongoing and upcoming supply chain issues
MATERIAL HANDLER
McKesson Corporation
Tolleson
01.2023 - 07.2024
- Perform physical tasks involved in the storing and distributing of medical products.
- Stand and engage in repetitive movement throughout the entire shift.
- Work with RF scanning equipment to maintain records of merchandise shipped, as well as examine, stock, and distribute materials in inventory and on manufacturing lines.
NURSING ASSISTANT
Department of Veteran Affairs
Lakewood
12.2021 - 12.2022
- Maintained nightly shift work to ensure comfort and care to Veteran residents
- Aided with major activities of resident daily living, including grooming, bathing, and toileting
- Worked with equipment to transfer residents in and out of bed, to gurneys and wheelchairs
RETAIL OPERATIONS MANAGER
DOCOMO Pacific
Tamuning
01.2020 - 07.2021
- Responsible for ensuring the entire Retail team (Guam, US & Saipan, CNMI) achieved sales goals, Net Promoter Scores (NPS) goals, Key Performance Indicator (KPI) goals
- Trained and mentored 5 store managers on leadership skills, time management, and conflict resolution
- Managed a team of over 100 customer service associates
RETAIL STORE MANAGER
DOCOMO Pacific
Tamuning
01.2013 - 01.2020
- Responsible for managing and assisting team members with customer inquiries, retail store inventory, and cash management
- Trained 15+ new employees on company and store operations
- Assisted the team with achieving sales goals for 6+ consecutive months
CUSTOMER SERVICE REPRESENTATIVE
DOCOMO Pacific
Tamuning
01.2010 - 01.2013
- Responsible for providing excellent customer service to areas regarding sales, conflict resolution, and billing/general inquiries
Education
High School Diploma -
Notre Dame High School
Talo'fo'fo, GU07-2009
Skills
- Detail-oriented
- Problem solving
- Data entry
- Customer service
- Computer Proficiency
- Time management
- Effective communicator
- Dedicated team player
- Independent Worker
- Microsoft Office Suite
Computer Applications
- Microsoft Office Suite
- Outlook
- Microsoft Teams
Timeline
Driver Manager
F|staff
08.2024 - Current
MATERIAL HANDLER
McKesson Corporation
01.2023 - 07.2024
NURSING ASSISTANT
Department of Veteran Affairs
12.2021 - 12.2022
RETAIL OPERATIONS MANAGER
DOCOMO Pacific
01.2020 - 07.2021
RETAIL STORE MANAGER
DOCOMO Pacific
01.2013 - 01.2020
CUSTOMER SERVICE REPRESENTATIVE
DOCOMO Pacific
01.2010 - 01.2013
High School Diploma -
Notre Dame High School
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