Samantha Alvarez
Phoenix
Summary
Detail-oriented project manager focused on enhancing operational efficiency and client satisfaction. Skilled in streamlining onboarding processes and fostering cross-department collaboration to ensure timely project execution and optimize workflows.
Overview
4
4
years of professional experience
Work History
Onboarding Specialist
The Implant Engine
Phoenix
02.2026 - Current
- Facilitated seamless onboarding processes for clients at a leading dental implant marketing agency.
- Managed onboarding activities, addressing inquiries to expedite the onboarding process.
- Collaborated with departments to facilitate the integration of new clients.
- Coordinated with various departments to ensure a smooth transition into the organization.
- Streamlined onboarding workflows, enhancing clarity for new clients.
- Organized and maintained confidential records for client onboarding.
- Provided support in developing training materials for new clients.
Account Manager
The Implant Engine
Phoenix
07.2025 - Current
- Managed client accounts, enhancing satisfaction and retention rates.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strong relationships with clients through regular communication.
- Resolved client issues through collaboration with cross-functional teams, improving service delivery.
- Resolved client complaints in a timely manner.
- De-escalated client interactions by offering alternative solutions and fostering positive client relationships.
- Analyzed client feedback to identify areas for improvement.
- Prepared presentations and reports for client meetings and reviews.
Project Manager
Helix House/Business Warrior
Phoenix
09.2022 - Current
- Managed and adhered to production calendars and milestones to ensure timely delivery of all requirements.
- Streamlined creative processes by implementing project tracking tools and systems, enhancing overall workflow efficiency.
- Facilitated collaboration across departments including product development, design, sales, and development, ensuring alignment towards common project goals.
- Coordinated meetings and presentations, preparing agendas and materials, and following up to ensure all objectives were met.
Account Coordinator
Helix House/Business Warrior
Phoenix
09.2022 - Current
- Drafted account service documents, including meeting agendas, account and creative briefs, and client communications, ensuring clarity and alignment with project goals.
- Coordinated client communications and scheduled meetings for project updates.
- Managed project timelines and ensured tasks were completed on schedule.
- Supported account managers in preparing client proposals and presentations.
- Coordinated intricate schedules, meetings, events, and travel arrangements, supporting significant projects with attention to detail and confidentiality.
Account Coordinator
Mad Rose Media
Agoura Hills
03.2022 - 07.2022
- Managed client accounts and maintained strong relationships with key stakeholders.
- Coordinated executive calendars by prioritizing tasks and aligning appointments with organizational goals to enhance scheduling efficiency.
- Coordinated marketing campaigns using various digital platforms and tools.
- Assisted team members with project planning and execution to ensure timely completion.
- Developed databases and established data collection system, gathered information from primary and secondary sources, and managed data systems while collaborating with management to prioritize business requirements.
Education
Certificate of Digital Marketing - Project Management, Fundamentals of Building Relationships/Client Management, Paid Search/Social Media Strategy, and Fundamental of Business Management
San Diego State University
Global Campus 01-2022
Skills
- Onboarding Coordination
- Onboarding Workflow
- Onboarding Standards
- Onboarding Improvement
- Client management
- Client Liaison
- Client Relations
- User Engagement
- Cross-functional collaboration
- Task Delegation
- Scheduling Coordination
- Project management
- Asana
- Process Optimization
- Operational Support
- Video conferencing
- Google Suite
- Asana
- Slack
- Feedback Analysis
- Dependability
- Problem solving
- Communication skills
- Issue Management
- Attention to detail
- Presentation skills
- Team Collaboration
- Cross-functional coordination
Timeline
Onboarding Specialist
The Implant Engine
02.2026 - Current
Account Manager
The Implant Engine
07.2025 - Current
Project Manager
Helix House/Business Warrior
09.2022 - Current
Account Coordinator
Helix House/Business Warrior
09.2022 - Current
Account Coordinator
Mad Rose Media
03.2022 - 07.2022
Certificate of Digital Marketing - Project Management, Fundamentals of Building Relationships/Client Management, Paid Search/Social Media Strategy, and Fundamental of Business Management
San Diego State University