Samantha Coronado

As a supervisor I work closely with our management team to run the entertainment department, which includes a bowling alley, full arcade and prize shop, laser tag arena, concessions stand, projections, and movie theater. I single handily, do inventory, order, and stock our redemption prize store, which I have had total creative freedom over.

• Skills I’ve learned:
• Monitored workers for performance, professionalism, and service quality.
• Facilitated hiring, training and evaluation of staff.
• Assigned schedules and specific tasks to workers for optimal coverage.
• Coordinated supply orders, storage and distribution for program.
• Demonstrated leadership skills in managing projects from concept to completion.
• Conducted regular reviews of operations and identified areas for improvement
• Refunded money and adjusted bills to resolve customer service or billing complaints.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Conducted regular reviews of operations and identified areas for improvement.
• Evaluated staff performance and provided coaching to address issues.
• Educated staff on organizational mission and goals to help employees achieve success.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Supervised daily operations to ensure compliance with safety and service standards.
• Trained and mentored team members to enhance performance and productivity.

• Handle cash, credit, or check transactions with costumers.
• Scan goods and collect payments.
• Ensure prices are correct.
• Issue change, receipt, refund or tickets.
• Bag items carefully
• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers with product inquiries and provided exceptional service.