Samantha Cunningham
Tucson,AZ
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals, and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cashier
Habit Burger Grill
Tempe, AZ
03.2013 - 09.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
Shift Lead
Rubio's Coastal Grill
Tempe, AZ
02.2010 - 09.2014
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Responded to and resolved customer questions and concerns.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
Certified Medical Assistant
Pima Heart and Vascular
07.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs, Treadmill Stress Testing, Tilt Table Testing, and cardiac monitors
- Oriented and trained new staff on proper procedures and policies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Certified Medical Assistant
Northwest OBGYN
11.2021 - 04.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Certified Medical Assistant
Sunlife Health Center
11.2020 - 10.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Prepared lab specimens for diagnostic evaluation.
Healthcare Customer Service Representative
Banner Medical Group
07.2019 - 05.2020
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Scheduled patient appointments with their primary care physician.
- Verify patient demographics, insurance information, and updated as needed.
- Answer patient questions, send in prescription refill requests to providers
- Responded proactively and positively to rapid change.
Assistant Manager, Customer Service
Right Space Storage
01.2017 - 10.2018
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Accomplished multiple tasks within established timeframes.
Collection Customer Service Representative
Discover Card Financial Services
Phoenix, AZ
09.2016 - 01.2017
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Established relationships with customers to encourage payment of delinquent accounts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
Assistant Manager, Customer Service
CubeSmart Self Storage
Mesa, AZ
09.2014 - 04.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Kept accurate records to document customer service actions and discussions.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Tucson12-2025
Certification - Medical Assistant
Arizona College
Mesa, AZ11-2020
High School Diploma -
Hamilton Highschool
Chandler, AZ05-2012
Skills
- HIPAA protocols
- Vital sign monitoring
- Patient documentation
- Team collaboration
- Time management
- Clinical documentation
- Verbal and written communication
- Medical terminology
- Infection control
- Specimens collection and processing
- Injection administration
- Attention to detail
Certification
Certified Medical Assistant
American Associates of Medical Assistants (AAMA)
Certificate No. 2517096
Timeline
Certified Medical Assistant
Pima Heart and Vascular
07.2022 - Current
Certified Medical Assistant
Northwest OBGYN
11.2021 - 04.2022
Certified Medical Assistant
Sunlife Health Center
11.2020 - 10.2021
Healthcare Customer Service Representative
Banner Medical Group
07.2019 - 05.2020
Assistant Manager, Customer Service
Right Space Storage
01.2017 - 10.2018
Collection Customer Service Representative
Discover Card Financial Services
09.2016 - 01.2017
Assistant Manager, Customer Service
CubeSmart Self Storage
09.2014 - 04.2016
Cashier
Habit Burger Grill
03.2013 - 09.2014
Shift Lead
Rubio's Coastal Grill
02.2010 - 09.2014
Bachelor of Science - Nursing
Arizona College of Nursing
Certification - Medical Assistant
Arizona College
High School Diploma -
Hamilton Highschool
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