Samantha Gilliam
Tucson
Summary
Energetic service professional with over 11 years in the hospitality industry. Proficient in handling difficult customers, ensuring hygiene, and collaborating with teams to enhance guest satisfaction. Committed to delivering a memorable dining experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
Rosatis
06.2025 - Current
- Mixed cocktails and beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of bar area to ensure a welcoming environment.
- Collaborated with team members to manage high-volume service during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Famous Sam's Sports Bar
03.2014 - 05.2025
- Delivered exceptional customer service, enhancing guest experience and satisfaction.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
- Collaborated with kitchen staff to synchronize food preparation and service flow.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Resolved customer complaints effectively, maintaining positive dining experiences and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
GED -
Pima Community College
Tucson, AZSkills
- Skilled at prioritizing concurrent responsibilities
- Customer engagement
- Trustworthy performance
- Supportive team member
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
Certification
liquor license
Timeline
Bartender
Rosatis
06.2025 - Current
Server
Famous Sam's Sports Bar
03.2014 - 05.2025
GED -
Pima Community College