Samantha Johnson
Safford
Summary
Dynamic housekeeping professional with extensive experience at Dignity Health St Joseph's Medical Center, recognized for enhancing guest satisfaction through effective communication and rigorous cleaning protocols. A dedicated team player, skilled in housekeeping techniques and committed to maintaining a safe, welcoming environment while delivering exceptional customer service.
Overview
12
12
years of professional experience
Work History
Housekeeping
Dignity Health St Joseph's Medical Center
Glendale, Az
12.2024 - Current
- Coordinated efforts with housekeeping and maintenance teams to enhance guest satisfaction through timely issue resolution.
- Performed routine cleaning and organization tasks to uphold a consistently welcoming atmosphere.
- Coordinated with housekeeping teams to ensure prompt room turnover, minimizing guest wait times during peak hours.
- Enhanced operational efficiency in housekeeping by facilitating clear and consistent communication with staff and management.
- Executed thorough housekeeping tasks to uphold a clean and hazard-free deck environment.
- Delivered comprehensive training sessions on proper housekeeping protocols to ensure uniformity in service delivery.
- Facilitated timely case turnover by coordinating with housekeeping staff to enhance room preparation efficiency.
- Delivered high-quality housekeeping services to enhance guest satisfaction through strict adherence to cleaning protocols.
- Developed and implemented comprehensive safety protocols for housekeeping team to minimize workplace accidents and injuries.
- Maintained cleanliness and organization of living spaces to promote healing and well-being.
- Ensured optimal exam room functionality through diligent supply monitoring and regular housekeeping activities.
Housekeeper
Cobre Valley Regional Medical Center
Globe, Az
01.2021 - 05.2023
- Executed regular cleaning and hazard prevention measures in common areas to enhance patient and guest experience.
- Managed time effectively to maintain safety and efficiency in room cleaning and turnover processes.
- Executed comprehensive cleaning procedures in compliance with organizational guidelines to maintain facility standards.
- Fostered positive interactions to effectively respond to patient and family concerns.
- Executed tasks with a focus on safety and efficiency, effectively handling substantial workloads.
Sales Associate
H&S Field Tack & Western Wear
Thatcher, AZ
04.2017 - 08.2019
- Managed cash register operations to enhance customer satisfaction and streamline transactions.
- Assisted customers in selecting suitable sizes and styles to enhance shopping experience.
- Maintained clean and safe environments to promote positive customer interactions.
Housekeeping Supervisor
Quality Inn & Suites
Safford, Az
02.2014 - 03.2017
- Executed thorough cleaning and setup of all assigned rooms.
- Executed timely and secure turnover of discharges to prepare for subsequent customer service.
- Conducted thorough inspections of all rooms to guarantee cleanliness and readiness for incoming guests.
- Allocated rooms and delegated daily tasks to employees.
- Fostered collaborative relationships with colleagues to enhance workplace environment.
- Delivered exceptional customer service with a consistently friendly and positive demeanor.
Education
High School Diploma -
Globe High School
Globe, AzSkills
- Housekeeping techniques
- Rig housekeeping
- Workstation housekeeping
- Housekeeping duties
- Excellent customer service
- Hardworking and fast learning
- Team player and works well with other
Timeline
Housekeeping
Dignity Health St Joseph's Medical Center
12.2024 - Current
Housekeeper
Cobre Valley Regional Medical Center
01.2021 - 05.2023
Sales Associate
H&S Field Tack & Western Wear
04.2017 - 08.2019
Housekeeping Supervisor
Quality Inn & Suites
02.2014 - 03.2017
High School Diploma -
Globe High School