Samantha Kerkhoff

Lead teams through high-volume shifts with strong communication, warmth, and accountability. • Run daily huddles focused on sales goals, compliance reminders, team motivation, and store updates. • Train new employees on POS, guest experience, product knowledge, and floor expectations. • Manage cash handling, bank drops, register accountability, and accurate AM/PM cash-out sheets. • Ensure strict compliance by ID-ing every guest, checking expirations, monitoring behavior, and maintaining policy adherence. • Support store culture using positive reinforcement, clear expectations, and coaching moments. • Execute promotions including Category Sales, Glass 50%, One-Off Bin, Deals of the Day, and bundle promos. • Maintain a clean, efficient, organized sales floor by delegating and verifying daily cleaning and operational checklists. • Assist management with scheduling needs, coverage communication, problems on the floor, and team concerns.

• Trained new baristas on beverage preparation techniques and customer service standards.
• Monitored inventory levels, placing orders to maintain stock of essential supplies.
• Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
• Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
• Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.

• Supervised daily operations to ensure efficient service and adherence to quality standards.
• Trained new team members on food preparation procedures and customer service protocols.
• Implemented process improvements that enhanced speed of service during peak hours.
• Monitored compliance with health and safety regulations to maintain a safe work environment.
• Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.