Samantha Landress
Flagstaff
Summary
A proven track record in enhancing customer satisfaction through attention to detail, exceptional service, and problem-solving skills. Through pursuing my degree in Urban Planning & an Arizona Real Estate License, I have gained valuable insight into the Real Estate industry. I take pride in adapting to company goals and aligning my efforts to best fit these goals.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
Matador Roasting Company
02.2023 - Current
- Supervised barista team, ensuring efficient workflow and high-quality beverage preparation.
- Trained new staff on coffee brewing techniques and customer service standards.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Barista & Bartender
Duza's
12.2022 - 08.2023
- Delivered exceptional customer service in fast-paced environment, enhancing customer satisfaction and loyalty.
- Prepared high-quality beverages consistently, adhering to recipes and presentation standards.
- Operated espresso machine and other equipment efficiently, ensuring optimal performance during peak hours.
- Managed inventory levels effectively, minimizing waste while maintaining stock of essential supplies.
Hostess
The Rim Country Club
04.2021 - 07.2021
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed the reservation system to optimize seating efficiency.
- Collaborated with kitchen and waitstaff to coordinate guest needs.
- Organized special event spaces.
Education
Real Estate
Arizona School Of Real Estate
ArizonaBachelor of Science - Urban Planning
Northern Arizona University
Flagstaff, AZ12-2026
High School Diploma -
Payson High School
Payson, AZ05-2023
Skills
- Real estate industry insight through an Urban Planning lens
- Familiarization with mortgages & lending
- Real estate law awareness
- Customer service
- Attention to detail
- Task delegation
- Maintain clean facilities
- Problem Solving
Timeline
Barista Shift Supervisor
Matador Roasting Company
02.2023 - Current
Barista & Bartender
Duza's
12.2022 - 08.2023
Hostess
The Rim Country Club
04.2021 - 07.2021
Real Estate
Arizona School Of Real Estate
Bachelor of Science - Urban Planning
Northern Arizona University
High School Diploma -
Payson High School