Samantha Lazcano
Glendale
Summary
Resourceful Referral Coordinator known for high productivity and efficient task completion. Skilled in managing patient referrals, coordinating with healthcare providers, and ensuring accurate record-keeping. Excel in communication, problem-solving, and time management to enhance operational efficiency and patient satisfaction. Committed to maintaining confidentiality and providing exceptional service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Referral Coordinator
HonorHealth NVGI
Phoenix
01.2025 - Current
- Work with Epic Software, Referral MD, Right Fax
- Transcribed and verified referrals for deer valley and Sonoran and 12 providers.
- Outbound calls for appointment requests. Documentation on Referral MD. Patient registration.
- Eligibility for referrals. Knowledge of insurances.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Managed daily patient referrals daily through right fax.
Front Desk Receptionist
Heart One Associates
05.2020 - 02.2022
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Checked patient insurance, demographic and health history to keep information current.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed clerical duties and tasks for clinic administration.
- Managed multi-line phone system and pleasantly greeted patients. Managed 50 calls per shift.
Education
High School Diploma -
Moon Valley High School
Phoenix, Az05.2020
Skills
- Positive Attitude and Energetic
- Epic software
- Insurance verification
- Referral management
- Attention to detail
- Reliable
- Time management
- Quality assurance
Timeline
Referral Coordinator
HonorHealth NVGI
01.2025 - Current
Front Desk Receptionist
Heart One Associates
05.2020 - 02.2022
High School Diploma -
Moon Valley High School