Samantha Lazcano
HealthyUclinics
Glendale
5
years of professional experience
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Work History
Surgery Coordinator
1 Year 9 Months- Coordinated surgical schedules, optimizing availability for surgeons and patients.
- Managed communication between medical staff and patients to confirm appointments.
- Facilitated training sessions for new team members on scheduling protocols.
- Maintained accurate patient records, ensuring compliance with health regulations.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
Front Desk Receptionist
2 Years 8 Months- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Managed front desk operations, ensuring seamless customer service and operational efficiency.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated appointment scheduling, prioritizing client needs and optimizing time management.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Trained new staff on front desk protocols, fostering a cohesive team environment.
- Completed clerical duties and tasks for clinic administration.
- Managed multi-line phone system and pleasantly greeted patients. Managed 50 calls per shift.
Education
High School Diploma
Skills
Insurance verification
HIPAA compliance
Attention to detail
Patient coordination
Reliable
Time management
Office administration
Languages
Spanish
Native or Bilingual
Timeline
Surgery Coordinator
HealthyUclinics
03.2024 - 12.2025Read More
Front Desk Receptionist
Heart One Associates
05.2021 - 01.2024Read More
Moon Valley High School
High School Diploma
Read More