Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Lewis

Gilbert

Summary

Adaptable and dependable, I thrive in fast-paced environments while maintaining a positive attitude and strong organizational skills. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

17
17
years of professional experience

Work History

Stay at Home Mom

Self
09.2015 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Pharmacy Technician/Data Entry

Potter's House Apothecary
09.2013 - 08.2015
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Pharmacy Technician

Walgreens
09.2011 - 09.2013
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Entered and processed patients' prescriptions into internal system.
  • Collected co-payments or full payments from customers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.

Barista

Starbucks
09.2008 - 09.2011
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Education

Valparaiso High School
Valparaiso, IN

Skills

  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Organizational skills
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution

Timeline

Stay at Home Mom

Self
09.2015 - Current

Pharmacy Technician/Data Entry

Potter's House Apothecary
09.2013 - 08.2015

Pharmacy Technician

Walgreens
09.2011 - 09.2013

Barista

Starbucks
09.2008 - 09.2011

Valparaiso High School

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Samantha Lewis