Samantha Madrid
Surprise
Summary
Resourceful professional in hospitality known for high productivity and efficient task completion. Possess specialized skills in guest relations, event coordination, and problem-solving. Excel in communication, adaptability, and time management, ensuring smooth operations and superior guest satisfaction.
Overview
8
8
years of professional experience
2013
2013
years of post-secondary education
Work History
Concierge
Belmont Village Senior Living
Scottsdale
05.2025 - Current
Executive Assistant
A&R Employee Management
01.2023 - 01.2025
- Handled confidential and sensitive information with discretion and tact.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Preschool Teacher
Scottsdale Child Care And Learning Center
07.2021 - 01.2023
- Assisted and supervised 25 children through entire school day.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Addressed behavioral and learning issues with parents and daycare management.
Server
Longhorn Steakhouse
10.2020 - 06.2021
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
The Angry Ginger
08.2019 - 06.2021
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Cultivated warm relationships with regular customers.
- Handled high stress and volume with accuracy and a positive attitude. This was one of the busiest bars in town.
Daycare Manager
Gold’s gym
Morehead City
03.2018 - 08.2020
- Supervised daily operations of daycare facility within fitness center environment.
- Managed staff scheduling, ensuring adequate coverage for children's activities.
- Facilitated communication between parents and staff regarding child progress and needs.
Server Assistant
The Sanctuary
11.2017 - 04.2018
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
Education
Diploma - General Studies
Westview High School
Avondale, AZSkills
- Decision-Making
- Hospitality service expertise
- Workflow Coordination
- Strong Communication Skills
- Guest Relations Management
- Honest and Dependable
- Team collaboration
Timeline
Concierge
Belmont Village Senior Living
05.2025 - Current
Executive Assistant
A&R Employee Management
01.2023 - 01.2025
Preschool Teacher
Scottsdale Child Care And Learning Center
07.2021 - 01.2023
Server
Longhorn Steakhouse
10.2020 - 06.2021
Server
The Angry Ginger
08.2019 - 06.2021
Daycare Manager
Gold’s gym
03.2018 - 08.2020
Server Assistant
The Sanctuary
11.2017 - 04.2018
Diploma - General Studies
Westview High School