Samantha Miller
Sierra Vista
Summary
Dedicated Child Safety Specialist experienced in enhancing child welfare through effective investigations and family education. Improved family living conditions and implemented impactful child protection policies by utilizing crisis intervention and risk assessment skills. Focused on fostering safer environments and advocating for children's rights through strong communication and problem-solving abilities.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Department of Child Safety Specialist
Arizona Department of Child Safety
Sierra Vista
11.2021 - Current
- Conducted safety assessments for children in various environments.
- Collaborated with families to develop safety plans and resources.
- Coordinated with community agencies to enhance child protection efforts.
- Monitored ongoing cases for adherence to safety protocols.
- Provided guidance on crisis intervention strategies for families.
Inside Lawn and Garden Supervisor
Lowe's
Sierra Vista
01.2021 - 11.2021
- Supervised garden team in daily operations and customer service.
- Trained employees on plant care and maintenance techniques.
- Managed inventory levels of plants, soil, and gardening supplies.
- Coordinated seasonal displays to enhance customer shopping experience.
- Assisted customers with gardening advice and product selection.
- Collaborated with management on promotional events and community outreach efforts.
- Answered requests and concerns with friendly and knowledgeable service.
- Responded quickly to customer inquiries about garden maintenance services.
Client Care Specialist
New Frontier Animal Medical Center
Sierra Vista
08.2019 - 01.2021
- Managed client communications and inquiries regarding animal care services.
- Scheduled appointments and coordinated follow-up visits for clients and their pets.
- Handled billing inquiries and processed payments efficiently at the front desk.
- Collaborated with team members to ensure a smooth workflow in the clinic.
- Developed strong relationships with clients to enhance customer satisfaction and loyalty.
- Used telephone, email and web chat services to answer customer questions.
Assistant Store Manager
Walmart
Sierra Vista
01.2015 - 03.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new employees on store policies and customer service standards.
- Handled customer inquiries and resolved issues promptly.
- Coordinated inventory management to ensure product availability.
- Oversaw merchandising strategies to enhance product visibility.
- Implemented loss prevention measures to minimize theft risks.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Soldier
United States Army National Guard
Tucson
12.2011 - 05.2015
- Coordinated training exercises, improving unit readiness and effectiveness for operational success.
- Operated advanced weapon systems during tactical operations and drills.
- Implemented safety protocols during training exercises to minimize risks.
- Maintained equipment and vehicles to ensure operational readiness and safety.
- Collaborated with diverse teams, achieving mission goals in challenging environments through effective teamwork.
- Assisted in logistics planning for troop deployments and resupply operations.
- Led team members in completing assignments and skill development, fostering a culture of growth and accountability.
- Cultivated excellent work ethic, dedication to duty, and timeliness in work actions.
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ 08.2009 - 06.2011
Skills
- Child safety assessments
- Crisis intervention
- Crisis intervention strategies
- Case monitoring
- Conflict resolution
- Training and development
- Effective communication
- Team collaboration
- Leadership support
- Multicultural sensitivity
Timeline
Department of Child Safety Specialist
Arizona Department of Child Safety
11.2021 - Current
Inside Lawn and Garden Supervisor
Lowe's
01.2021 - 11.2021
Client Care Specialist
New Frontier Animal Medical Center
08.2019 - 01.2021
Assistant Store Manager
Walmart
01.2015 - 03.2019
Soldier
United States Army National Guard
12.2011 - 05.2015
Bachelor of Science - Criminal Justice
University of Phoenix
08.2009 - 06.2011