Samantha Murillo
San Tan Valley
Summary
Detail-oriented professional with a strong background in quality assurance and customer service. Proven ability to enhance client satisfaction through effective problem-solving and communication skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Residential Cleaner
Veterclean
Chandler, AZ
10.2025 - Current
- Executed thorough cleaning of residential spaces, ensuring high standards of hygiene and organization.
- Utilized specialized cleaning equipment and eco-friendly products for effective results.
- Developed efficient cleaning schedules to optimize time management and service delivery.
- Resolved client concerns promptly, fostering positive relationships and repeat business opportunities.
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Upheld a professional image while working in clients'' homes, maintaining trustworthiness and discretion at all times.
Shift Leader
McdDonald's
San Tan Valley, AZ
10.2021 - 09.2025
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on customer service and food preparation techniques.
- Managed shift schedules, optimizing staff coverage for peak hours and reducing downtime.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction ratings.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Server Assistant
Trinity Hotel
Carlsbad, NM
04.2021 - 08.2021
- Assisted servers in delivering food and beverages to enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas for efficient service flow.
- Supported inventory management by restocking supplies and monitoring levels.
- Collaborated with kitchen staff to ensure timely order delivery and quality control.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
Education
High School Diploma -
American Leadership Academy Virtual
Mesa, AZ05-2025
Skills
- Maintenance
- Quality assurance
- Teamwork
- Customer service
- Detail-oriented
- Excellent oral and written communication
- Physically strong
- Equipment operation
Languages
Spanish
Native or Bilingual
Timeline
Residential Cleaner
Veterclean
10.2025 - Current
Shift Leader
McdDonald's
10.2021 - 09.2025
Server Assistant
Trinity Hotel
04.2021 - 08.2021
High School Diploma -
American Leadership Academy Virtual