Samantha Perez
Safford
Summary
Dynamic Overnight Team Lead with proven leadership and communication skills. Expertise in team motivation, process improvement, and employee engagement. Committed to enhancing operational efficiency and fostering a collaborative work environment.
Overview
8
8
years of professional experience
Work History
Overnight Team Lead
Walmart
Safford, AZ
05.2021 - Current
- Oversaw nightly operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on effective stocking and inventory management techniques.
- Managed staff schedules, optimizing coverage to meet operational demands and maintain productivity.
- Facilitated team meetings to discuss goals, share best practices, and address challenges collaboratively.
- Maintained a safe and secure work environment for all team members by enforcing company policies and safety regulations.
- Optimized workflow efficiency by identifying areas for improvement and providing targeted coaching to team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Front End Supervisor
Thriftee Food And Drug
Safford, AZ
10.2017 - 04.2020
- Supervised daily front-end operations, ensuring efficient customer service and workflow management.
- Resolved customer complaints effectively, fostering a positive shopping experience and loyalty.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cash drawers in 9 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Safford High School
Safford, AZSkills
Strong leadership
Positive attitude
Teamwork and collaboration
Problem-solving
Attention to detail
Multitasking Abilities
Organizational skills
Computer skills
Timeline
Overnight Team Lead
Walmart
05.2021 - Current
Front End Supervisor
Thriftee Food And Drug
10.2017 - 04.2020
High School Diploma -
Safford High School