Samantha Pourier

• Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
• Coordinate and authorize care with community care providers, ensuring veterans receive timely and high-quality treatment while managing eligibility, billing and quality oversight of the community care process. Initiating referrals, collaborating community providers.
• Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
• Provided exceptional customer service to patients, visitors.
• Scheduling, receiving, processing on a daily basis
• Operate CPRS-consult, notes, appointments
• CTM-work list
• HSRM-record appointment
• Tri-west

Performed a variety of clerical and receptionist duties such as answering multi-lined telephone, record keeping, maintaining patient register logs, greeting & directing patients, scheduling appointments as requested by the health/dental care provider and rescheduling. Operated RPMS/Dentrex equipmet for the purpose of entering registration data into RPMS/Dentrex and appointment scheduling system. Serviced unit policies governing the release of dental information and compliance to requirements of HIPAA.