Samantha Saenz
Phoenix
Summary
Experienced Customer Service Professional with expertise in healthcare and pharmaceutical support. Proven ability to manage high call volumes, resolve complex issues effectively, and maintain strict confidentiality. Tech-savvy and adaptable with a strong work ethic and a dedication to helping others.
Overview
15
15
years of professional experience
Work History
Consultant
Tupperware
Phoenix
01.2024 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Promoted products using online platforms and social media.
- Processed orders and managed inventory track sales progress and promotional materials
Customer Care Representative (Work from Home)
Medical Transportation Management
Phoenix
06.2019 - 01.2024
- Scheduled and coordinated non-emergency medical transportation services per insurance plan requirements.
- Delivered personalized assistance to customers, addressing inquiries and complaints professionally.
- De-escalated customer concerns using active listening and problem-solving skills.
- Ensured strict adherence to HIPAA guidelines when managing sensitive patient information.
Certified Pharmacy Technician
GenRx Pharmacy
Scottsdale
04.2016 - 07.2016
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Certified Pharmacy Technician
CVScaremark
Phoenix
02.2010 - 11.2012
- Prepared and processed medical insurance claim forms and records.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Compiled customer demographic, allergy and medical history background.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Education
Peer Support Recovery Specialist Certification - Behavioral Health
Just 1 Life
Phoenix, AZ03-2025
Certified Pharmacy Technician - Pre-Pharmacy
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05.2005
Certified Administrative Medical Assistant -
AIBT International
Phoenix, AZ05.1999
High School Diploma -
Trevor Browne High School
Phoenix, AZ05.1996
Skills
- Customer Service Excellence
- HIPAA Compliance and Confidentiality
- Medical Terminology and Billing
- Data Entry and Record Management
- MS Office and Salesforce CRM proficiency
- Adaptability and problem-solving
- 4 years of work-from-home experience
Timeline
Consultant
Tupperware
01.2024 - Current
Customer Care Representative (Work from Home)
Medical Transportation Management
06.2019 - 01.2024
Certified Pharmacy Technician
GenRx Pharmacy
04.2016 - 07.2016
Certified Pharmacy Technician
CVScaremark
02.2010 - 11.2012
Peer Support Recovery Specialist Certification - Behavioral Health
Just 1 Life
Certified Pharmacy Technician - Pre-Pharmacy
Maricopa Community Colleges, Phoenix College
Certified Administrative Medical Assistant -
AIBT International
High School Diploma -
Trevor Browne High School