Samantha Smith
Phoenix
Summary
Results-oriented Territory Sales Manager with high energy levels and passion for customer service and sales. Polished in increasing sales volume by developing business opportunities and implementing effective sales programs. Critical thinker possessing first-rate multitasking, problem-solving and communication skills. Expertise in reducing turnover and minimizing shrinkage.
Overview
12
12
years of professional experience
Work History
Territory Sales Manager
Valvoline Global Operations
10.2023 - Current
- Establish and nurture key client relationships, propelling sales advancement
- Forge strong team cohesion to surpass sales goals through strategic partnerships
- Develop sales tools and resources to support team members in achieving their goals, contributing to overall success within the territory.
- Forecast sales and establish processes to achieve sales objectives and related metrics.
- Increase sales revenue by developing and implementing strategic territory plans.
- Facilitate contract negotiation processes, ensuring mutually beneficial outcomes for both clients and our organization.
- Exceeded quarterly targets by strategically repositioning products.
Customer Care Supervisor
Progress Residential
01.2023 - 10.2023
- Implemented innovative training programs, boosting customer satisfaction by 20%
- Streamlined internal processes, reducing average customer call handling time by 15%.
- Championed employee development opportunities by identifying skill gaps and recommending relevant training courses.
- Reduced employee turnover by implementing targeted training programs and performance evaluations.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Route Sales Representative
Goodyear Commercial Tire
01.2020 - 01.2023
- Managed routes for optimal sales and timely deliveries
- Monitored inventory levels closely to prevent stock-outs and streamline order processes.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
Client Relationship Manager
DLL Group
06.2017 - 06.2019
- Devised innovative communication strategies, addressing client needs effectively
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
Credit and Sales Manager
First Help Financial
04.2016 - 06.2017
- Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
- Maximized cash flow for the company by monitoring outstanding debts and optimizing collection efforts.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Applied advanced analytics techniques to assess customer creditworthiness, enabling better decision-making regarding lending terms or collateral requirements.
Restaurant General Manager
Jimmy John's Sandwiches
01.2012 - 03.2016
- Optimized inventory control, achieving a 30% reduction in food waste
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Cultivated a team-oriented environment, decreasing staff turnover by 25%.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Education
Bachelor of Science - Business Management
Southern New Hampshire University
05.2016
Skills
- Business growth and retention
- Performance Management
- Efficient and Detail-Oriented
- New Account Development
- Sales Leadership
- Trends Analysis
- Strong Analytical and Problem-Solving Skills
- POS Systems and Ordering Platforms: Focuspoint, XTRAC, SAP, Microsoft Word, Excel, Powerpoint, Outlook, ICOMs
Languages
Spanish
Timeline
Territory Sales Manager
Valvoline Global Operations
10.2023 - Current
Customer Care Supervisor
Progress Residential
01.2023 - 10.2023
Route Sales Representative
Goodyear Commercial Tire
01.2020 - 01.2023
Client Relationship Manager
DLL Group
06.2017 - 06.2019
Credit and Sales Manager
First Help Financial
04.2016 - 06.2017
Restaurant General Manager
Jimmy John's Sandwiches
01.2012 - 03.2016
Bachelor of Science - Business Management
Southern New Hampshire University
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