SAMANTHA SMITH-STALEY
Phoenix
Summary
Medical coding professional with CPC certification and extensive experience in customer service. Expertise in ICD-10, CPT, and HCPCS coding, ensuring compliance with healthcare regulations while enhancing billing accuracy and service efficiency through effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Leader
Panda Express
07.2017 - Current
- Oversaw daily operations as shift leader, achieving measurable improvements in service delivery.
- Supervised team members during peak service hours, ensuring smooth operations and timely service.
- Led team collaboration to enhance service efficiency, significantly boosting customer satisfaction.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Trained new staff on food safety standards and customer service protocols.
- Trained new associates on operational standards, improving team performance and service consistency
- Analyzed customer feedback to identify service gaps, implementing targeted training that enhanced team performance.
- Coordinated with staff to streamline food preparation workflows, enhancing overall dining experience.
- Coordinated with management on staffing needs and shift scheduling adjustments.
- Cultivated a positive team environment, motivating staff to consistently meet high service standards.
- Maintained accurate inventory records, ensuring product availability while minimizing waste.
Technician
Eye Glass World
Goodyear
03.2021 - 05.2021
- Repaired defective eyewear components to ensure functionality.
- Provided technical support for fitting and adjusting eyewear frames.
- Ensured quality control standards were met, resulting in high customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Performed various tests of patients and took detailed notes of symptoms and concerns for the doctor
- Maintained inventory records for contact lenses to streamline ordering process.
- Coordinated patient schedules, effectively managing walk-ins and phone inquiries to optimize service delivery.
- Prepared patient charts in advance to facilitate efficient check-in process.
- Assisted patients with insurance needs and clarified any questions or concerns
Education
CERTIFICATE PROGRAM - Medical Terminology, Human Patho/Pharm, Medical Billing, ICD/CPT/HCPCS Coding, Medical Claims, EHR Systems
Gateway Medical Billing And Coding
Avondale, Arizona07-2025
MEDICAL SCIENCES - Anatomy I & II, Psychology, Bioethics, Chemistry, Statistics, Communications, Intro to Healthcare, College Mathematics
Phoenix College
Phoenix, Arizona05-2023
Skills
- Medical Billing
- ICD-10
- CPT
- HCPCS
- EHR Systems
- EMR Systems
- HIPAA
- Data Analysis
- Problem Solving
- Workflow management
- Team Leadership
- Team management
- Employee development
- Time Management
- Communication
- Client relations
- Analytical Thinking
- Issue resolution
Hobbies and Interests
- Pottery/Ceramics
- Crochet
- Hiking
- Weightlifting
References
- Oscar Morales, Panda Express, 623-225-2697
- Lissandro Millan, Panda Express, 480-514-8428
- Jesus Nunez, Panda Express, 623-241-3499
Certification
- cpc-a certified professional coder
Timeline
Technician
Eye Glass World
03.2021 - 05.2021
Shift Leader
Panda Express
07.2017 - Current
CERTIFICATE PROGRAM - Medical Terminology, Human Patho/Pharm, Medical Billing, ICD/CPT/HCPCS Coding, Medical Claims, EHR Systems
Gateway Medical Billing And Coding
MEDICAL SCIENCES - Anatomy I & II, Psychology, Bioethics, Chemistry, Statistics, Communications, Intro to Healthcare, College Mathematics
Phoenix College