Summary
Work History
Education
Skills
Timeline
Generic

Samantha Stage

Chandler

Summary

Dynamic Shift Supervisor at Starbucks with a proven track record in enhancing team productivity and customer satisfaction. Skilled in staff motivation and effective problem-solving, I successfully implemented upselling techniques that boosted sales performance. Committed to maintaining high standards of service while creating a positive work environment.

Offering solid foundation in leadership and team coordination, eager to learn and develop in dynamic environment. Brings aptitude for understanding operational workflows and effective communication, ensuring smooth team interactions and task management. Ready to use and develop leadership and organizational skills in-shift supervised role.

Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team.

Work History

Shift Supervisor

Starbucks
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.

Barista

Starbuck
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Education

Henry Sibley
St. Paul Minnesota
05.2012

Skills

  • Customer-oriented
  • Staff motivation
  • Policy enforcement
  • Team leadership
  • Positive attitude
  • Sales and upselling
  • Issue resolution
  • Action planning

Timeline

Shift Supervisor

Starbucks

Barista

Starbuck

Henry Sibley

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Samantha Stage