Samantha Stallworth
Scottsdale
Summary
Detail-oriented professional with a strong background in customer service, problem-solving, and organizational skills. Proven ability to optimize workflows and enhance customer satisfaction through effective communication and rapport building. Eager to leverage these strengths in a new role to contribute to team success and drive organizational growth. Committed to delivering exceptional results and fostering positive relationships in a dynamic work environment.
Overview
2
2
years of professional experience
Work History
Cashier
The Home Depot Inc
Scottsdale
10.2025 - Current
- Processed customer transactions using point-of-sale systems efficiently.
- Handled cash, credit, and digital payments accurately.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained cleanliness and organization of checkout area consistently.
- Managed inventory levels by restocking shelves during shifts as needed.
- Engaged customers with product promotions and specials effectively.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
Cashier
AJ's Fine Foods
01.2025 - 06.2025
- Verified cash drawer accuracy at the end of each shift, resolving all discrepancies under $0.50 within 15 minutes each day and shielding the company from potential financial losses.
- Championed 10+ daily product promotions and add-on suggestions at the register, achieving a 15% rise in daily sales of featured items and exceeded daily targets by 20+ items.
- Orchestrated daily restocking procedures and optimized checkout lane organization based on customer traffic patterns, resulting in a 20% faster transaction time.
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs.
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers.
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers.
- Developed rapport with regular customers by remembering their preferences and providing personalized service.
- Resolved transactional discrepancies and pricing errors at the POS system daily, applying advanced problem solving to achieve a 98% resolution rate.
Order Picker
Albertsons
11.2023 - 01.2025
- Enhanced order fulfillment accuracy through a detailed labeling system, ensuring 99.9% of orders avoided cross-contamination, earning recognition as 'Employee of the Month' in July 2024.
- Communicated effectively with supervisors regarding any issues or concerns related to order fulfillment process.
- Trained new employees on order picking procedures, safety guidelines, and operating equipment safely.
- Upheld rigorous sanitation standards across all workstations, personally sanitizing own equipment 3x per shift, which ensured 100% compliance during weekly health inspections, and a positive brand image.
- Achieved a daily average of 5 picks per hour while maintaining accuracy above 87%.
- Maintained rigorous quality control by verifying order specifications and ensuring proper packaging, resulting in a marked reduction in returns.
- Monitored workflow metrics to identify weak points, implementing solutions that improved order processing times and customer satisfaction.
Education
GED
Glendale, Az04-2026
Skills
- Order picking
- Customer Service
- Adaptability
- Teamwork
- Reliability
- Computer Skills
- Phone etiquette
- Organizational skills
- Patience and empathy
- Upselling strategies
- Point-of-sale operation
- Transaction accuracy
- Problem resolution
- Effective communication
- Cleaning and sanitizing
- Decision making aptitude
- Cash register systems
- Written and verbal communication
References
References available upon request
Additional Information
Iam studying for my GED tests. I will have my high school equivalency very soon.
Timeline
Cashier
The Home Depot Inc
10.2025 - Current
Cashier
AJ's Fine Foods
01.2025 - 06.2025
Order Picker
Albertsons
11.2023 - 01.2025
GED