SAMANTHA WASMUTH
Apache Junction
Summary
Performance-oriented CSM with a proven background in managing national accounts and fostering strong client relationships. Successfully negotiated and executed high-value contracts, ensuring client satisfaction and retention. Demonstrated effective sales strategies and market analysis skills.
Overview
13
13
years of professional experience
Work History
Head Volleyball Coach
San Tan Charter/Club
01.2012 - Current
- Partner with the AD to create a seamless season, hire coaches, buy equipment, coordinate schedules, and more
- Strategize and make decisions for each player during games
- Coordinate practices daily to obtain goals and build the skillset of each individual and on a team level
- Lead skillset conversations with players and parents to promote growth within their position
- Provide daily constructive feedback for athletic development
- Establish a strong community presence by actively engaging in local events and promoting the volleyball program.
- Increase team''s overall win rate with consistent evaluations of game footage and targeted improvement strategies.
- Strengthen relationships with alumni, boosting their involvement in supporting current players and teams.
Internship for I/O Psychology Masters Degree
San Tan Charter School
06.2024 - 10.2024
- Partner with the HR Director to analyze and improve the recruiting process
- Made recommendations regarding the hiring process, employee retention and employee development
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Provide a restructured hiring process that will increase diversity within the staff at both campuses
- Successfully guided change management with a presentation and training for leadership and staff
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
National Account Manager
Second Nature
09.2022 - 06.2023
- Managing the companies largest account for the Resident Benefit Package with over40,000 doors in more than25 regions from rollout to maintaining the partnership with over50 business partners
- Communicate effectively with top clients to understand their needs and provide value from our products or upsell to our partners
- Excellent written and verbal communication for emailing partners, create meeting agendas, effectively run meetings within certain time frames and more
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
People Experience Specialist
Stoa Flipos
03.2022 - 08.2022
- Identify gaps within onboarding, people recognition and systems that we have acquired and provide solutions
- Analyze and assess the classroom individually and as a group to identify areas of struggle and adjust training/onboarding strategy as needed
- Decided on company wide systems to acquire and implemented the systems for all of the employees
Manager of Connections
Zillow
09.2015 - 11.2021
- Set expectations and managed a team of 30 through times of ambiguity that included process and quarterly system changes
- Led team in a rapidly expanding, fast paced, results driven environment by providing up-to-date data and goal progress as well as team building and motivation
- Managed and motivated employees to be productive and engaged in work.
- Trained over150 client engagement specialists for every new rollout that was used for the ever-changing systems and process enhancements
Recruiter
Zillow
09.2015 - 11.2021
- Created new and executed an onboarding training to ensure a seamless transition for over50 new recruiters
- Strategically partnered with multiple business partners to improve best practices for hiring needs, assisted in creating new job descriptions from scratch and consulted on organizational structure to include the new roles
- Developed hiring sprint process and templates to increase a more efficient way of interviewing and hiring multiple employees simultaneously; initial sprint resulted in21 candidates and10 hires in three weeks
- Managed the full cycle recruiting process for over15 different roles within Zillow Offers, and hired over50 employees in2019
- Maintained relationships with hiring managers and led the market management for all of Zillow Offers western region field markets
Project Manager - Recruiter Training
Zillow
09.2015 - 11.2021
- Conducted analysis to determine key behaviors for a successful recruiter
- Consulted with business partners and leadership teams to determine the key elements for the build of recruiter training
- Designed, developed and implemented an onboarding training, ensuring a seamless transition for hundreds of new recruiters
- Analyzed and redesigned the Interview Training Course that thousands of employees take before being able to interview a candidate
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
L&D Trainer/Facilitator
Zillow
09.2015 - 11.2021
- Identify struggling learners and provide additional1-1 practice with feedback as necessary
- Partner with leadership to identify gaps in training delivery and implement creative solutions
- Inform and consult with instructional designers on training material
- Set up hundreds of new hires for success through day-one facilitation of expectations and technology/systems setup
Education
Masters - I/O Psychology
Park University
Kansas City, MO10-2024
Bachelors - Communication
UCCS
05.2015
Skills
- Conflict Resolution
- Project Management
- Facilitation
- Time Management
- Leadership
- Process Improvement
- Team management
- Verbal and written communication
- Motivational leadership style
- Recruitment
- Attention to detail
- Problem-solving abilities
Training
- Yeti Award
- Fundamentals of Facilitation
- Presenting with a Polish I
- Presenting with a Polish II
Timeline
Internship for I/O Psychology Masters Degree
San Tan Charter School
06.2024 - 10.2024
National Account Manager
Second Nature
09.2022 - 06.2023
People Experience Specialist
Stoa Flipos
03.2022 - 08.2022
Manager of Connections
Zillow
09.2015 - 11.2021
Recruiter
Zillow
09.2015 - 11.2021
Project Manager - Recruiter Training
Zillow
09.2015 - 11.2021
L&D Trainer/Facilitator
Zillow
09.2015 - 11.2021
Head Volleyball Coach
San Tan Charter/Club
01.2012 - Current
Masters - I/O Psychology
Park University
Bachelors - Communication
UCCS
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