Sameer Abdulrahiman
Abu Dhabi
Summary
To work in a professional environment with a reputable company. To aggressively grow & contribute towards company goals by undertaking professional challenges
Overview
16
16
years of professional experience
Work History
Senior Sales Executive/Customer Service Executive
Beyond Green LLC
03.2023 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created customer support strategies to increase customer retention.
- Resolved associate, tool, and service delivery issues revealed by statistical reports.
- Negotiated favorable contract terms for clients, ensuring mutually beneficial outcomes for both parties involved.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
Purchasing Officer
Zurich Rubber Industries
11.2021 - 01.2023
- Keeping accurate records of customer interactions and transactions.
- Searched for hard-to-find items and found high-quality, reliable vendors.
- Maintained documentation for all purchases.
- Sourced vendors, built relationships, and negotiated prices.
- Streamline procurement processes for increased efficiency and cost savings by implementing effective negotiation strategies.
- Reduced purchasing lead times through proactive communication with suppliers and close monitoring of order progress.
- Developed a comprehensive vendor database, improving the selection process for better quality products and services.
- Collaborated with cross-functional teams to identify sourcing needs and establish procurement timelines.
- Evaluated potential suppliers based on their ability to meet delivery deadlines, product quality standards, and pricing competitiveness.
- Managed supplier contracts to ensure compliance with company policies and legal requirements, safeguarding against potential risks.
- Negotiated favorable payment terms with suppliers, resulting in improved cash flow management for the company.
Customer Relationship Officer/Purchase Officer - Procurement
Creative Factory Advertising
06.2019 - 09.2021
- Building and maintaining profitable relationships with key customers
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
- Managed customer relations on ongoing basis to maximize customer retention.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Worked with departments to find new and better items to fulfill diverse needs.
- Resolving customer complaints quickly and efficiently
- Identify and develop problem-solving methodologies to resolve customer issues.
Purchase Officer/Customer Service Representative
Able Group Of Company
07.2016 - 04.2019
- Support worker communication with the management team.
- Achieved cost savings by negotiating favorable contracts with suppliers.
- Reduced lead times with strategic procurement planning and timely supplier communication.
- Maintained strong supplier relationships, ensuring product quality and timely deliveries.
- Maintained documentation for all purchases.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
Purchase Officer - Procurement
ADVAN Construction Co, Ltd
11.2013 - 06.2016
- Reduced lead times for critical product deliveries through strategic supplier partnerships and clear communication of requirements.
- Optimized inventory levels by conducting regular audits and adjusting order quantities accordingly.
- Managed a diverse portfolio of suppliers, fostering strong relationships to improve performance and reliability.
- Implemented a centralized purchasing system, improving efficiency and reducing the risk of duplicate orders or stockouts.
- Played a key role in cross-functional teams working on major projects, ensuring timely delivery of materials within budget constraints.
- Coordinated with finance departments to ensure timely payments for vendors, maintaining healthy cash flow throughout the supply chain.
- Improved visibility into end-to-end supply chain operations through diligent tracking of purchased materials from order placement to receipt.
- Sourced vendors, built relationships, and negotiated prices.
- Performed monthly reconciliation of open purchasing orders.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Negotiated pricing and terms with vendors to secure best value for company.
Public Relations Officer/Customer Service Representative
Obaid Al Ketbi Legal Consultancy
07.2008 - 10.2013
- Collect and give regular updates on all work and Immigration standards from the government offices to keep the HR office well informed for any changes in procedures and rules
- Submit, follow-up and gather all new work and business visas to guarantee that the visas are handled and processed on time
- Renew, update and keep up all workers and their dependents' visas and work contracts on time to guarantee that the organization's records are up-to-date in the labor and Immigration Departments
- Send notification to employees on required documents before their visa expires
- Makes sure all business and trade Licenses are updated, follow-up official approvals and permits, to prevent unnecessary violations
- Accurately prepare and process required legal documents like rent contract attestation in government agencies such as the Ministry of Economic, Ministry of Finance, Customs, Court, Chamber of Commerce, Traffic Department, and Municipality
- Deal promptly and productively on general inquiries about PRO functions
- Knowledgeable enough on the process of getting residency permits, etc.
Education
MBA -
Mangalore University
01.2004
High School Diploma (H.S.D) -
B.E.M
01.2000
Skills
- Microsoft Word
- Excel
- Access
- PowerPoint
- Outlook Express
- Microsoft Windows XP
- Microsoft Office XP Professional
Skills Proficiencies
- Customer oriented, approachable and strong interpersonal skills
- Strong interpersonal skills, ability to build and maintain relations with a diverse workforce
- Strong background of UAE Labor law
- Excellent command of the English language as well as Hindi
- Very good oral and written communication skills in English
- Good written and verbal communication skills
- Strong organizational and time management skills
- Excellent organization skills
- Possesses language proficiency in English, Hindi, Malayalam, Urdu, Kannada & Knowledge Arabic
Personal Information
- Gender: Male
- Nationality: Indian
- Driving License: Holding a Valid U.A.E Driving License
- Marital Status: Married
- Visa Status: Residence Visa
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
Malayalam
Bilingual or Proficient (C2)
kannada
Bilingual or Proficient (C2)
Timeline
Senior Sales Executive/Customer Service Executive
Beyond Green LLC
03.2023 - Current
Purchasing Officer
Zurich Rubber Industries
11.2021 - 01.2023
Customer Relationship Officer/Purchase Officer - Procurement
Creative Factory Advertising
06.2019 - 09.2021
Purchase Officer/Customer Service Representative
Able Group Of Company
07.2016 - 04.2019
Purchase Officer - Procurement
ADVAN Construction Co, Ltd
11.2013 - 06.2016
Public Relations Officer/Customer Service Representative
Obaid Al Ketbi Legal Consultancy
07.2008 - 10.2013
MBA -
Mangalore University
High School Diploma (H.S.D) -
B.E.M
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