Samer Ajaj
Abu Dhabi
Summary
Reliable and upbeat Car Salesman successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
14
14
years of professional experience
Work History
Car Sales Executive
Dubizzle
11.2023 - Current
- Increased car sales by establishing rapport with customers and conducting comprehensive needs assessments.
- Facilitated smooth transactions between buyers, finance personnel, service departments, and other key stakeholders during the car-buying process.
- Utilized CRM software to maintain accurate records of client interactions, preferences, and follow-up activities.
- Organized test drives for potential buyers, highlighting key features and benefits of various vehicle models during each drive.
Contact Agent
Miral Destinations
05.2023 - 10.2023
- Resolved caller issues quickly and thoroughly.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Processed customer orders quickly and accurately for timely delivery.
- Handled and promptly resolved customer complaints to maintain professional relationships.
Cabin Attendant & Admin Support
WizzAir Abu Dhabi
07.2022 - 12.2022
- Collaborate with cross functional teams to align on key expectations and tasks to deliver results
- Handled various customer inquiries and concerns with tact and diplomacy, ensuring timely and effective resolutions
- Demonstrated adaptability in fast-paced environments, managing multiple tasks and prioritizing efficiently
- Prepared and edited correspondence, reports, and presentations with accuracy and precision in both admin support and cabin crew capacities.
Administrative Assistant
Ghrawi Group
10.2021 - 07.2022
- Generated regular sales reports, providing key insights into performance, sales trends, and potential growth areas
- Used data analysis for sales forecasting and developing strategies to capitalize on emerging opportunities.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Business Owner
Ps Lounge
08.2017 - 09.2021
- Oversaw business budget planning, accounting functions, purchasing and bi-weekly payroll to handle financial needs
- Monitored competitor activity closely to remain ahead of market trends.
Sales Executive
Fitness Lab 101
03.2018 - 06.2020
- Built focused new client networks, growing business opportunities and increasing revenue possibilities
- Oversee accounts of corporate clients or groups, ensuring their needs are met, providing personalized service, and handling any special requests
- Collaborating with various internal departments to ensure that they fulfill all customer requests
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
Sales Consultant
180 Fitness & Spa
10.2013 - 07.2017
- To achieve on daily basis standards and target, as set down by the company with regards to key performance indicators
- Collecting and analyzing data concerning consumer behavior to understand changing needs
- Coordinate with staff members working on the same account to ensure consistent service
- Ensured exceptional customer care from initial membership enquiry to order receipt and processing
- Processed new customer orders, coordinated related documentation and adjusted account balances.
Sales Assistant & Reception
Platinum Fitness Club
07.2010 - 08.2013
- Delivered front of house duties with warm and professional manner
- Drove contract renewals through proactive calls and follow up campaigns
- Proactively contacted clients to secure contract renewals.
Education
Bachelor of Business Administration - Management Information System
Lebanese International University
Skills
- Effective Communication
- Microsoft Office (Word, Excel, Power Point)
- Decision-making
- Problem-Solving and Adaptability
- Strong negotiation skills
- Deal closing abilities
- CRM Software Usage
Languages
Arabic
English
Timeline
Car Sales Executive
Dubizzle
11.2023 - Current
Contact Agent
Miral Destinations
05.2023 - 10.2023
Cabin Attendant & Admin Support
WizzAir Abu Dhabi
07.2022 - 12.2022
Administrative Assistant
Ghrawi Group
10.2021 - 07.2022
Sales Executive
Fitness Lab 101
03.2018 - 06.2020
Business Owner
Ps Lounge
08.2017 - 09.2021
Sales Consultant
180 Fitness & Spa
10.2013 - 07.2017
Sales Assistant & Reception
Platinum Fitness Club
07.2010 - 08.2013
Bachelor of Business Administration - Management Information System
Lebanese International University
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