Summary
Overview
Work History
Education
Skills
Timeline
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Samer Naser

Scottsdale

Summary

Motivated and professional individual seeking to expand my skills and knowledge in property management. Adapted quickly to a new industry by being coachable, organized and hardworking. I have the ability to multi-task in high-traffic scenarios resulting in completion of day to day workloads and high customer satisfaction and resident retention. Dedicated to creating positive experiences for prospects and contributing to success of both leasing and maintenance teams.

Overview

2
2
years of professional experience

Work History

Leasing Professional

Greystar - La Privada at Scottsdale Ranch
02.2024 - Current
  • Tailored each tour to each prospect's preferences resulting in new applications and high conversion rate.
  • Streamlined the leasing process for prospective residents, resulting in an increase in occupancy that started off around 93% and is now at a steady 95%.
  • Assisted prospects in the application process, following up with the leasing workflow for approvals, generating lease documents to provide an easy transition for both the property and new tenants.
  • Upheld great communication with tenants and staff to provide excellent customer service and a comfortable living environment. This resulting in high renewal percentages.
  • Learning Assistant Manager duties such as moving people in and out of the system, deposit accounting, applying late fees, sending residents to court, maintaining delinquency, etc.
  • Pro-efficient in the property management systems Yardi and Rent Cafe. I am willing to learn other systems quickly and effectively.

Receptionist

Toyota Dealership
05.2023 - 12.2023
  • Displayed exceptional professionalism as well as customer service, taking and handling a large amount of customer phone calls for my department.
  • Exhibited extraordinary organizational skills, setting up customer appointments as well as handling all
    mail in my department.
  • Showed great acts of communication by following up daily with potential customers as well as existing
    customers ensuring their satisfaction was met while visiting the department.
  • Quick learning skills displayed as I learned and mastered the appointments scheduling software fairly
    quickly.


Education

High School Diploma -

North Canyon
Phoenix, AZ
05-2016

Skills

  • Fair housing policies
  • Telephone and email etiquette
  • Property management
  • Goal-oriented mindset
  • Application processing
  • Lease oversight
  • Record keeping
  • Lease administration
  • Lease renewals
  • Lead conversion
  • Sales and marketing aptitude
  • Relationship building
  • Phone and email etiquette
  • Competitive research

Timeline

Leasing Professional

Greystar - La Privada at Scottsdale Ranch
02.2024 - Current

Receptionist

Toyota Dealership
05.2023 - 12.2023

High School Diploma -

North Canyon

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Samer Naser