Samia Booker
Avondale
Summary
Experienced Remote Customer Service Representative with 5 years of expertise in delivering exceptional support through inbound and outbound communication. Proficient in CRM systems and adept at resolving complex issues by collaborating across departments. Technologically savvy with strong multi-task management and creative problem-solving skills, seeking a Remote role to leverage customer service background.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Remote Customer Service Representative
Perdoceo Education Corporation
01.2021 - 07.2024
- Provided comprehensive frontline customer support through handling incoming calls and emails, ensuring effective assistance with product and service transactions
- Conducted outbound calls to gather and update account information, enhancing data accuracy and customer relationship management
- Collaborated with cross-functional teams to resolve complex issues, delivering solutions that aligned with customer needs and expectations
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Managed high levels of call flow and responded to technical support needs.
Customer Service Associate
Jersey Mike's Subs
06.2019 - 01.2021
- Delivered exceptional customer service by addressing concerns and implementing effective solutions
- Managed communications through a multi-line phone system and online messaging platform
- Enhanced customer satisfaction by efficiently resolving inquiries and issues
Education
Certificate - Medical Assisting
STEPFUL
Phoenix, AZ07.2024
High School Diploma -
PXU Digital High School
Phoenix, AZSkills
- Inbound and Outbound Calling
- Multi-Task Management
- Customer Relationship Management (CRM)
- Technologically Savvy
- Typing 35 WPM
- Technical Support
- Microsoft Outlook
- Medical Terminology
- Creative Problem Solving
- Patient Scheduling
- Critical Thinking
- Stocking Supplies
- Customer service
- Problem solving
- Relationship building
- Active listening
Timeline
Remote Customer Service Representative
Perdoceo Education Corporation
01.2021 - 07.2024
Customer Service Associate
Jersey Mike's Subs
06.2019 - 01.2021
High School Diploma -
PXU Digital High School
Certificate - Medical Assisting
STEPFUL
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