Samire İbrahimova
Baku,BAKU
Summary
Passionate about research with a particular interest in countries and cities, I am committed to continuous learning and expanding my global knowledge. I thrive in collaborative environments, value meaningful connections, and approach problem-solving with a team-oriented mindset. Eager to contribute to dynamic, knowledge-driven teams and grow both personally and professionally.
Overview
2
2
years of professional experience
Work History
CustomerService Representative(Operator)Backoffice
Positive Call Center (Turkish Airlines)
Baku, Azerbaijan
09.2024 - Current
- Handle post-booking support, including correcting passenger name errors, and reviewing documentation for special cases, such as illness or death.
- Assess and process refund requests, or offer complimentary changes when applicable.
- Perform advanced fare calculations for complex itineraries beyond the scope of the call center.
- Communicate directly with passengers to explain calculated fares, and complete ticketing upon confirmation.
- Ensure accuracy and compliance with airline policies and international travel regulations.
Volunteer
Birkönüllü
Baku
05.2023 - Current
- Development of teamwork skills
- Voluntary participation in important state events
- Meeting new people and establishing new communications
Teacher assistant
Idrak Lyceum
Baku
02.2024 - 06.2024
- Familarity with the IB program
- Monitoring each student's performance and helping them out with classwork
- Helping Teachers in preparing lecture and calculating grades
- Helping to prepare school events,speeches and projects
Education
Biology Teacher - English sector -
Baku Engineering University
Khyrdalan06.2024
Skills
- Excellent verbal and written communication skills, strong customer satisfaction focus, time management
- Critical thinking, attention to detail
- Strong customer satisfaction focus
- Fast and effective problem solving
- Team player with strong interpersonal abilities
- Team player with strong interpersonal abilities
- Proficient in MS Office (Word, Excel, Outlook)
- Familiar with CRM systems
References
- Elşad Yunusov, 0556213044, eyunusov@beu.edu.az
- Afaq Rzayeva, 0558169789, afrzayeva@gmail.com
- Emina Ibrahimova, 0502995401, emina.ibrahimova@idrak.edu.az
Extracurricular Activities
Volunteer, Birkönüllü, Baku, 05/01/23, Development of teamwork skills, Voluntary participation in important state events, Meeting new people and establishing new communications
Languages
- Azerbaijani
- English
Personal Information
Date of Birth: 05/27/02
Timeline
CustomerService Representative(Operator)Backoffice
Positive Call Center (Turkish Airlines)
09.2024 - Current
Teacher assistant
Idrak Lyceum
02.2024 - 06.2024
Volunteer
Birkönüllü
05.2023 - Current
Biology Teacher - English sector -
Baku Engineering University
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