SAMIYAH MILES
Phoenix
Summary
- I want to be placed in a reasonable company and align myself to it’s vision, and grow with the company. I hope a few years from now, I achieve a decent position in the company that looks upon me.
- Responsible professional experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming.
- Sympathetic Mental Health Tech offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention, and psycho-education. Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living.
- Compassionate Behavioral Health Technician with hands-on experience in providing mental health services to diverse populations. Proficient in implementing treatment plans, documenting patient progress and facilitating therapeutic activities for clients. Strong interpersonal skills enable effective communication with patients, families and healthcare teams. Have contributed significantly to improvements in patient outcomes by promoting positive behavioral changes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Via Linda Behavioral Hospital
Scottsdale
07.2024 - 10.2025
- I had to help support patients who were struggling with mental health issues, emotional challenges, or behavioral disorders such as Support Patients daily, Monitor Behavior and Emotions, Assist in Treatment plans, Crisis Intervention, Documentation and Support the Healing Environment.
Call Center Customer Service Representative
OnTrac
Tempe
11.2024 - 03.2025
- I took outbound calls Greeted customers in a professional and courteous manner and Assisted customers with inquiries issues and complaints through telephone email and chat and I also, Provided accurate information on products and services to customers; Resolved customer service inquiries & Processed orders accurately and timely.
In Home Caregiver
Autumn Oaks
Slinger
01.2024 - 09.2024
- I helped patients with bathing, showering, dressing, and grooming
- Assisting with toileting and bedpans.
- Helping patients with eating, including feeding those who need assistance.
- Assisting with mobility, as transferring patients between beds, chairs, and wheelchairs.
Caregiver
Tina Loring Group Home
Laveen
03.2021 - 11.2023
- I helped them with their daily living like bathing, dressing, grooming, and toileting.
- I helped with transferring a client to & from wheel chair.
- I also Meal prepped, a little bit of housekeeping, running errands for them, and giving them their daily meds.
StockX
StockX
Tempe
02.2021 - 11.2022
- I worked 8 hours and I was opening packages while scanning them to approve that they made it to the facility to get ready to get shifted over to Customer.
Education
High school diploma -
South Pointe High School
Phoenix, AZSkills
- Residential treatment center experience
- Teaching
- Writing skills
- Patient monitoring
- Group home experience
- Data collection
- Medical terminology
- Care plans
- Microsoft Access
- Computer skills
- Working with people with disabilities
- B2B sales
- Communication skills
- Customer acquisition targets
- Senior Care
- Crisis intervention counseling
- First aid
- Microsoft Excel
- Working with adult populations
- Working with high schoolers
- Windows
- Customer service
- Sales
- Customer relationship building
- Experience with individuals with mental health conditions
- Account management
- Organizational skills
- Experience working with students
- Office experience
- Microsoft Office
- Experience with individuals with neurodevelopmental disorders
- Experience with individuals with substance use disorders
- Microsoft Outlook
- Client interaction via phone calls
- Crisis intervention
- Behavioral support
- Documenting care
- Health information management
- Customer relationship management
- Conflict resolution
- Active listening
- Stress management
- Documentation skills
Certification
- ServSafe
-Article 9
-CPR
- First Aid
- Prevention Support
- Level 1 fingerprint clearance card
Languages
English, Fluent
Timeline
Call Center Customer Service Representative
OnTrac
11.2024 - 03.2025
Behavioral Health Technician
Via Linda Behavioral Hospital
07.2024 - 10.2025
In Home Caregiver
Autumn Oaks
01.2024 - 09.2024
Caregiver
Tina Loring Group Home
03.2021 - 11.2023
StockX
StockX
02.2021 - 11.2022
High school diploma -
South Pointe High School