Samonee Walker
Surprise,AZ
Summary
Proven Customer Service Representative at American Express, adept in problem-solving and active listening, significantly enhanced customer loyalty. As a Volunteer Youth Volleyball Head Coach for City Of Surprise, I leveraged motivational leadership and volleyball fundamentals to boost team performance and foster athlete development. Demonstrated exceptional ability to maintain professionalism under pressure and build rapport, driving positive outcomes. Disciplined Volleyball Coach offering more than 3 years of expertise in guiding athletes in skill development and performance. Professional committed to team's overall health and well-being. Looking for new coaching opportunity at elite level.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
American Express, AMEX
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Volunteer Youth Volleyball Head Coach
City Of Surprise
03.2022 - Current
- Volunteered as an head coach for the city of Surprise working with young ladies ages 13-17
- Ended the 2023 fall season with an winning an undefeated record making it to the championship game
- Developed athletes' skills through personalized coaching, resulting in higher individual achievements.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
- Fostered a positive team environment with clear communication and motivational techniques.
- Improved team performance by implementing effective training programs and strategies.
- Mentored beginner players to foster sense of healthy competition and confidence prior to focusing on skill-building.
- Increased overall team proficiency by using educational drills and activities.
Volleyball Player
Copper Canyon High School
08.2004 - 10.2007
- Attended all practices with willingness to learn, work hard and improve abilities.
- Achieved team success through maintaining a high level of physical fitness and skill development.
- Maintained discipline and focus during high-pressure situations, contributing to successful outcomes in close matches.
- Increased overall team morale by fostering a positive and supportive environment during practices and games.
- Trained consistently, both alone and with team, to maximize form, technique and gameplay skills.
Education
Associate of Applied Science - Sports Medicine
Arizona State University
Tempe, AZSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Building rapport
- Motivational leadership style
- Skills assessments
- Training exercises
Timeline
Customer Service Representative
American Express, AMEX
10.2023 - Current
Volunteer Youth Volleyball Head Coach
City Of Surprise
03.2022 - Current
Volleyball Player
Copper Canyon High School
08.2004 - 10.2007
Associate of Applied Science - Sports Medicine
Arizona State University
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