Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Samuel Barrientos

Surprise,AZ

Summary

Accomplished Sr. Service Representative at Lincare Home Oxygen and Respiratory Systems, renowned for enhancing customer satisfaction and retention through superior service and efficient problem-solving. Leveraged strong work ethic and detail-oriented approach to exceed performance metrics, demonstrating exceptional teamwork and collaboration skills. Achieved notable improvements in service processes, setting a benchmark for quality assurance in customer support.

Offering strong interpersonal skills and adaptability, eager to learn and excel in customer-focused environment. Delivers effective communication and conflict resolution abilities. Ready to use and develop organizational and customer service skills in any role I am presented with.

Overview

19
19
years of professional experience

Work History

Sr. Service Representative

Lincare Home Oxygen And Respiratory
09.2015 - 01.2025
  • Streamlined service processes for improved efficiency and reduced response times.
  • Improved client retention rates by delivering outstanding service through timely communication and issue resolution.
  • Implemented new strategies to improve overall customer experience within the company.
  • Managed a diverse portfolio of accounts, balancing individual needs while maximizing revenue potential for the organization.
  • Provided exceptional customer support, consistently surpassing performance metrics.
  • Collaborated with team members to optimize workflow and maximize productivity.
  • Developed strong relationships with clients, fostering trust and loyalty.
  • Served as a key liaison between customers and internal teams, ensuring seamless coordination of resources to fulfill client needs effectively.
  • Increased first-call resolution rate through ongoing coaching sessions focused on problem-solving techniques.
  • Achieved high levels of customer satisfaction by maintaining expert knowledge on industry trends and product offerings.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Unarmed Security Officer

Allied Barton Security
08.2015 - 09.2015
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Directed guests around building and answered accessibility questions.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
  • Enhanced safety by conducting thorough and regular patrols of the premises.
  • Patrolled commercial property and associated parking garage.
  • Implemented security measures for special events, ensuring guest safety and minimal disruptions.

Security Officer

Arrowhead Towne Center
11.2011 - 08.2015
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Examined doors, windows and gates to verify security.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Wrote detailed reports of all security breaches and investigations.

Security Officer

CPS Security Solutions
12.2006 - 11.2011
  • Patrolled and monitored premises by foot.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Worked independently and collaboratively to resolve urgent issues to protect property.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Security Officer

Ace Security
12.2005 - 12.2006
  • Patrolled and monitored premises by foot.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Examined doors, windows and gates to verify security.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Reported suspicious activities and persons to law enforcement.
  • Maintained a safe environment for residents and visitors through continuous risk assessment and threat analysis.

Education

Networking & Security Degree - Computer Network And Security

Anthem College
Phoenix, AZ

High School Diploma -

Dysart High School
El Mirage, AZ
05-1992

Skills

  • Strong work ethic
  • Goal-oriented mindset
  • Detail-oriented
  • Maintaining order
  • Superior customer service
  • Escalation handling
  • Stress tolerance
  • Complex Problem-solving
  • Quality assurance controls
  • Brand representation
  • Teamwork and collaboration
  • Office equipment proficiency
  • Teamwork
  • Order processing
  • Punctuality
  • Hard worker
  • Honest and dependable

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Music
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • I have a passion for photography and editing photos
  • I like looking at the stars and learning about constellations
  • Watching Movies and TV Shows
  • Genealogy and learning about my roots
  • Dancing

Timeline

Sr. Service Representative

Lincare Home Oxygen And Respiratory
09.2015 - 01.2025

Unarmed Security Officer

Allied Barton Security
08.2015 - 09.2015

Security Officer

Arrowhead Towne Center
11.2011 - 08.2015

Security Officer

CPS Security Solutions
12.2006 - 11.2011

Security Officer

Ace Security
12.2005 - 12.2006

Networking & Security Degree - Computer Network And Security

Anthem College

High School Diploma -

Dysart High School

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Samuel Barrientos