Samuel Lilley
Sahuarita
Summary
Highly motivated and detail-oriented Ramp Agent with extensive experience in aircraft ground operations and team leadership. Proven ability to maintain operational efficiency in fast-paced airport environments with a strong emphasis on safety compliance and training. Demonstrated track record of optimizing ramp operations, resolving complex challenges, and fostering a collaborative, safety-first team culture.
Skilled in operating a wide range of ground support equipment, ensuring the timely movement of freight from the ramp to downline locations. Known for working quickly and efficiently to meet tight turnaround times while maintaining strict adherence to regulations and safety procedures. Strong collaborator with a commitment to smooth and effective ground operations.
Overview
18
18
years of professional experience
Work History
Ramp Agent
FedEx Express
08.2007 - Current
- Work every day in a group to run a time sensitive operation, to focus on the movement of time sensitive material
- Use data input on daily basis to create flight manifest for planes
- Proficient in Microsoft operating systems (Word, Excel, etc)
- Input tracking data for U.S
- Postal and FedEx packages
- Use various office systems to pull up data ranging from payroll, hours worked, tuition reimbursement, etc
- Conduct AM work group meetings
- In charge of staffing employees for certain assignments
- Strong verbal communication skills used daily
- Use internal computer systems to log and track assets throughout the system
- Use internal security systems to input and track hazardous materials
- Trained in verbal and computer security measures for FAA and FedEx
- In charge of learning any new technology advancements introduced and implement them to the AM work group
- Use system to input data to track and record dangerous goods shipments
- Have daily verbal contact with managers and senior managers on the day to day activities of the ramp
- Send emails to contact managers and senior managers on topics of the day to day operations
- Efficiently trained to operated and train others to use ground service equipment
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Communicated closely with ground crew, flight crew, and tow person via radio to maintain loading and unloading safety and efficiency of trucks and aircraft.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions operations.
- Streamlined ground operations, contributing to overall increase time performance.
Education
Bachelor of Science - Information Technology / System Security
University of Phoenix
Tucson, AZ11-2012
Skills
- Team leadership
- Problem-solving
- Computer proficiency
- Trainer
- Quality control
- Customer service
- Willing to learn
Timeline
Ramp Agent
FedEx Express
08.2007 - Current
Bachelor of Science - Information Technology / System Security
University of Phoenix
Similar Profiles
Christy WashingtonChristy Washington
Admin/Package Handler at FedEx Ground/ FedEx ExpressAdmin/Package Handler at FedEx Ground/ FedEx Express
Daniela CiteraDaniela Citera
Customer Technology Solution Specialist at Fedex Express / TNT ExpressCustomer Technology Solution Specialist at Fedex Express / TNT Express
Matthew Dylan CampbellMatthew Dylan Campbell
Senior Service Technician at Fedex ExpressSenior Service Technician at Fedex Express