SAMUEL WESTROPE
Tucson
Summary
Results-oriented General Manager of Operations with expertise in operations management and inventory control. Focused on enhancing quality control and ensuring safety compliance to drive efficiency and customer satisfaction. Skilled in optimizing workforce performance and managing inventory to reduce waste. Strong capabilities in operational strategy development and team leadership, offering insights for business growth and process improvement.
Overview
8
8
years of professional experience
Work History
General Manager of Operations
Jiffy lube
Tucson
11.2023 - Current
- Managed staff schedules to optimize workforce availability and performance.
- Oversaw daily operations, enhancing service delivery and ensuring customer satisfaction.
- Trained employees on safety protocols and operational procedures for service excellence.
- Managed inventory to optimize stock levels and minimize waste.
- Implemented quality control measures to ensure compliance with company standards.
- Monitored financial performance to identify cost-saving opportunities within operations.
- Resolved escalated customer service issues in a timely manner.
- Monitored inventory levels and placed orders to maintain adequate supplies.
remodeler
sonorant pueblo construction
Tucson
03.2021 - 01.2023
- Collaborated with clients to design and plan remodeling projects, ensuring alignment with their vision and budget.
- Managed demolition and construction tasks, adhering to project timelines and maintaining quality standards.
- Used hand and power tools safely during remodeling projects to ensure efficient work.
- Installed fixtures, cabinetry, and flooring according to specifications.
- Trained junior remodelers on construction techniques and best practices, fostering skill development and team efficiency.
remodeler
Goodfellas
Tucson
09.2018 - 12.2020
- Coordinated demolition and construction tasks to meet project deadlines and maintain workflow.
- Performed demolition work to remove existing structures in preparation for new construction.
- Operated hand and power tools safely for various remodeling activities.
- Installed drywall, trim, doors, windows, cabinets and countertops.
- Installed flooring material such as tile, hardwood or laminate floors.
- Installed insulation in walls or ceilings using various materials such as fiberglass batting or foam board insulation.
- Repaired plumbing fixtures such as sinks, toilets and showers.
- Built custom shelving units utilizing power tools such as saws, drills and sanders.
- Ensured compliance with safety regulations during all project phases.
- Updated team members and clients on project progress to maintain alignment and transparency.
- Collaborated with clients to identify material sources that aligned with their budgets and project specifications.
Education
High School Diploma -
Cholla High School
Tucson, AZ05-2002
Skills
- Operations management
- Inventory management
- Quality control
- Safety compliance
- Customer service
- Process optimization
- Project planning
- Team leadership
- Time management
- Attention to detail
- Building and facility management
Languages
Spanish
Professional
Timeline
General Manager of Operations
Jiffy lube
11.2023 - Current
remodeler
sonorant pueblo construction
03.2021 - 01.2023
remodeler
Goodfellas
09.2018 - 12.2020
High School Diploma -
Cholla High School