Sana Alshaikh
Al Ain City,United Arab Emirates
Summary
A position as a medical office assistant where my education and passion for helping others will make an immediate contribution to your team.
Overview
9
9
years of professional experience
Work History
English/Arabic Medical Interpreter
H&H Wellness Center
Toronto/ Canada
08.2022 - 07.2024
- Interpreted spoken and written languages other than English and vice versa.
- Ensured clear communication between patients and healthcare providers, leading to more accurate diagnoses and treatment plans.
Medical office assistant
TMC
Toronto/ Canada
12.2022 - 09.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Medical office assistant
Lovegrove Dermatology
London/ ON
06.2020 - 12.2022
- Used [Software] to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided prompt, polite and professional in-person and telephone customer service.
Customer service and administration
Private Company
UAE
01.2016 - 01.2019
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
GED -
Delaware City Univesity
USA06.2024
Certified Personal Trainer / Nutritionist coach ISSA- US -
01.2023
Certificate of Phlebotomy - Medical Laboratory Technology
Springfield College of Health Care/
Canada01.2022
Associate of Science - Medical Office Assistance
TriOS College
Canada01.2021
First Aid and CPR/AED Certificate -
01.2021
Ontario MD Privacy and Security Training Module Certificate -
01.2021
Workplace Hazardous Materials Information System 2015-2020 Certificate -
01.2021
ICAS Assessment Report -
ICAS, Canada
01.2020
Ontario Secondary School Diploma -
01.2020
Fanshawe College (General Arts and Science Program) -
London, Ontario
01.2020
College Diploma (Two Years) -
Bostwick Community Centre (How to live a Healthy Lifestyle Certificate)
01.2019
Teacher’s Assistant Diploma -
Intermediate Institute for Teachers’ Assistants
Aleppo, Syria01.2005
Skills
- Problem Solving
- Recognized for exceptional contributions to the Health and Safety committee
- Used empathy and excellent listening skill to create acceptable client solutions
- Record vital signs
- Excellent customer service, including answering phone calls and serving patients in clinic
- Create bills and help patients make payment
- Assist health care professionals and prepare trays for medical and cosmetic procedures
- Prepare and maintain equipment and supplies with high level of hygiene
- Copy/fax and scan documents, then file them into clients chart
- Apply freezing on a specific area of the patient before doing Botox and filler
- Sale medical cosmetic products in the clinic as directed by the Doctor
- Register patient to see a walk in clinic and family clinic
- Medical Ethics Understanding
Additional Information
Canadian
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
UAE resident
Have driver's license
Timeline
Medical office assistant
TMC
12.2022 - 09.2023
English/Arabic Medical Interpreter
H&H Wellness Center
08.2022 - 07.2024
Medical office assistant
Lovegrove Dermatology
06.2020 - 12.2022
Customer service and administration
Private Company
01.2016 - 01.2019
GED -
Delaware City Univesity
Certified Personal Trainer / Nutritionist coach ISSA- US -
Certificate of Phlebotomy - Medical Laboratory Technology
Springfield College of Health Care/
Associate of Science - Medical Office Assistance
TriOS College
First Aid and CPR/AED Certificate -
Ontario MD Privacy and Security Training Module Certificate -
Workplace Hazardous Materials Information System 2015-2020 Certificate -
ICAS Assessment Report -
ICAS, Canada
Ontario Secondary School Diploma -
Fanshawe College (General Arts and Science Program) -
London, Ontario
College Diploma (Two Years) -
Bostwick Community Centre (How to live a Healthy Lifestyle Certificate)
Teacher’s Assistant Diploma -
Intermediate Institute for Teachers’ Assistants